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Windows 7: Multiple BSOD and reboot error

16 Aug 2013   #1
AdNazzyP

Windows 7 home premium 64
 
 
Multiple BSOD and reboot error

I keep getting random BSOD but often miss them, the only reason I know they occurred is that when I get to the computer it says insert boot drive and try again (or something like that sorry), pressing any button just repeats the message. I have to hit the power button to turn it off then on again. I've tried running all sorts of scans, but am at the end of my knowledge. Any help would be greatly appreciated.


My System SpecsSystem Spec
.
16 Aug 2013   #2
YoYo155

Windows 10
 
 

AdNazzyP welcome to SF!

The file you uploaded doesn't contain the dump files, but I went looking anyway and found these in the event log:
Code:
The driver detected a controller error on \Device\Ide\IdePort2
This usually mean a port on the motherboard is going bad.

You may swap ports with a free one, and see if that does it.
Take Note!
  • By opening the side of the case you may VIOD your warranty!
    • Please consult your system manufacturer!


To check the HDD for errors:
My System SpecsSystem Spec
16 Aug 2013   #3
AdNazzyP

Windows 7 home premium 64
 
 

Here is the screen shot from Crystal Disk info. Also ran the disk check report only and it found no errors.

Sorry about the lack of dump files.
My System SpecsSystem Spec
.

16 Aug 2013   #4
YoYo155

Windows 10
 
 

Can you upload the results by following the tutorial linked in the 3rd bullet point above?
My System SpecsSystem Spec
16 Aug 2013   #5
AdNazzyP

Windows 7 home premium 64
 
 

The CHKDSK results for viewing, thank you
My System SpecsSystem Spec
16 Aug 2013   #6
YoYo155

Windows 10
 
 

CHKDSK Summary:
Code:

20/03/2013 7:23:09 AM

              Read failure with status 0xc0000185 at offset 0x12ea3cf7000 for 0
              x1000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea3d38000 for 0
              x10000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea4bb8000 for 0
              x10000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea4bbb000 for 0
              x1000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea4ebc000 for 0
              x10000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea4ebd000 for 0
              x1000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea500e000 for 0
              x10000 bytes.
              Read failure with status 0xc0000185 at offset 0x12ea5010000 for 0
              x1000 bytes.
              .
              .
              .
              .
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                268324825 free clusters processed.                             
                         
              Free space verification is complete.
              Adding 1261 bad clusters to the Bad Clusters File.
              Correcting errors in the Volume Bitmap.
              Windows has made corrections to the file system.
              
              1449305087 KB total disk space.
               375383600 KB in 234106 files.
                  156092 KB in 38198 indexes.
                    5044 KB in bad sectors.
                  466011 KB in use by the system.
                   65536 KB occupied by the log file.
              1073294340 KB available on disk.
Code:
06/08/2013 4:39:23 PM

              Read failure with status 0xc0000185 at offset 0x87277db000 for 0x
              1000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dc000 for 0x
              10000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dc000 for 0x
              1000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dd000 for 0x
              10000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dd000 for 0xRead failure with               status 0xc0000185 at offset 0x87277db000 for 0x
              1000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dc000 for 0x
              10000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dc000 for 0x
              1000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dd000 for 0x
              10000 bytes.
              Read failure with status 0xc0000185 at offset 0x87277dd000 for 0x
Code:
16/08/2013 7:52:42 PM

              1449305087 KB total disk space.
               218413588 KB in 196683 files.
                  134888 KB in 37557 indexes.
                    9792 KB in bad sectors.
                  466779 KB in use by the system.
                   65536 KB occupied by the log file.
              1230280040 KB available on disk.
We can see the Disk slowly deteriorating over time.
Buckup your data to an external storage solution in-order to avoid any loss.
Do you have a spare HDD?

The Motherboard port could also potentially be defective but the hard-Drive
is more of a concern at the moment.
My System SpecsSystem Spec
16 Aug 2013   #7
AdNazzyP

Windows 7 home premium 64
 
 

I've purchased a second external last week and have the most important stuff double backed up already.

I do not have a spare HDD at the moment. Is it better to assume bad HDD or bad motherboard?
My System SpecsSystem Spec
16 Aug 2013   #8
YoYo155

Windows 10
 
 

Lets not assume anything I suggest we test

Test your HDD:
Download SeaTools for Windows if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  • There is an option in the BIOS normally under Boot Device Order which lets you choose to boot from
    a USB thumb-drive, if you are having trouble finding it ask here or consult your manual.
My System SpecsSystem Spec
17 Aug 2013   #9
AdNazzyP

Windows 7 home premium 64
 
 

Ran SeaTools and the short test came back failed, it said to run the long test so I did, it got 7% in and froze and a horrible sound was coming from the computer, so I CTRL, ALT DEL'd it and went back into the SeaTools again, ran the short test again, then restarted normally. It gave me a test code and another "read element" I wrote down. Looks like a new HDD is in order, however while looking at my receipt for the computer, I noticed that the extended warranty still has 3 months left on it!!! So it will be going into the shop tomorrow. Not the first issue with this computer, so actually will be crossing my fingers for a whole new machine. Thank you very much for the time you took to help me, I'll let you know how it goes.
My System SpecsSystem Spec
17 Aug 2013   #10
YoYo155

Windows 10
 
 

Glad I could be of help !
Be sure to update.
My System SpecsSystem Spec
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 Multiple BSOD and reboot error




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