BSOD when going to sleep on new Samsung laptop

mdarnold00 · 17 Aug 2013

HI, I'm new here and hopping someone can help me figure out why my new laptop keeps crashing.It will go to sleep and when I try to open it up it gives me a message that it's recovered from an unexpected shutdown.Unfortunately, I cannot see or click the icon for the attachment to include the diagnostics. I've tried 3 different browsers, but none will show the complete toolbar for post submissions. I'm hoping that once I post it, I can add it in from the thread.

Arc · 18 Aug 2013

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

mdarnold00 · 18 Aug 2013

Here is the upload for review.

Thanks

Arc · 18 Aug 2013

The BSOD is being caused by Intel(R) Centrino(R) Advanced-N 6235 driver.

Code:

Irp is active with 5 stacks 3 is current (= 0xfffffa800923ce00)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80042bf050 00000000 00000000-00000000    
           \Driver\NETwNs64
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8004222290 00000000 fffff80002ee1200-fffffa80050ed820 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80050ed820    

            Args: 00000000 00000000 00000000 00000000

And the driver is very old here.

Code:

fffff880`04813000 fffff880`05349000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 12:20:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from https://downloadcenter.intel.com/Default.aspx

Let us know the results.

mdarnold00 · 22 Aug 2013

Arc, looks like that did the trick. Uninstalled the driver, reinstalled the updated version, and it went to sleep overnight and was still on in the morning for the first time since I got it.Thanks for your help.

Arc · 22 Aug 2013

Good to know, mate :)
For any further issue, let us know :)

BSOD when going to sleep on new Samsung laptop

BSOD when going to sleep on new Samsung laptop

sf diagnostic zip attached