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Windows 7: BlueScreen

18 Aug 2013   #1
iayzawa

Windows 7 Home Premium 64bit
 
 
BlueScreen

Hey guys, I've been having some crashes lately. I haven't changed any hardware or done anything crazy. Id appreciate it if someone could take a quick look at my dump files - I think its crashed/restarted about 9 times in 3-4 days.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005178C7D
BCP3: FFFFF880063BA210
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081813-19656-01.dmp
C:\Users\Ayzawa\AppData\Local\Temp\WER-82368-0.sysdata.xml
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My System SpecsSystem Spec
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18 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
22 Aug 2013   #3
iayzawa

Windows 7 Home Premium 64bit
 
 

I added the SD Diagonistics Results. Also, I recently tried installing / changing to a new PSU and HDD. The same problem still occurs.
My System SpecsSystem Spec
.

22 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.
-----------------------------------------------------------
Follow this -
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
Test your Hardware for Stability and Heat Problems with Prime95:
Stress Test With Prime95
How to Stress Test a Video Card with Furmark:
Video Card - Stress Test with Furmark
Test your CPU Stability with IntelBurnTest:
CPU - Stress Test Using IntelBurnTest
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005178c7d, fffff880063ba210, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8ecc7d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005178c7d, Address of the instruction which caused the bugcheck
Arg3: fffff880063ba210, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nvlddmkm+8ecc7d
fffff880`05178c7d 8b9198300000    mov     edx,dword ptr [rcx+3098h]

CONTEXT:  fffff880063ba210 -- (.cxr 0xfffff880063ba210)
rax=fffff880063bb130 rbx=fffffa800933f000 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8008343000 rdi=fffffa8008343000
rip=fffff88005178c7d rsp=fffff880063babf0 rbp=fffff880063bb230
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff8a000b72470 r12=0000000000000000 r13=fffffa80092e6000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nvlddmkm+0x8ecc7d:
fffff880`05178c7d 8b9198300000    mov     edx,dword ptr [rcx+3098h] ds:002b:00000000`00003098=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005178c7d

STACK_TEXT:  
fffff880`063babf0 00000000`00000000 : fffffa80`0933f000 fffff880`063bb230 4baa68e9`862b930b 2e9eee7f`8e4d0105 : nvlddmkm+0x8ecc7d


FOLLOWUP_IP: 
nvlddmkm+8ecc7d
fffff880`05178c7d 8b9198300000    mov     edx,dword ptr [rcx+3098h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+8ecc7d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

STACK_COMMAND:  .cxr 0xfffff880063ba210 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+8ecc7d

BUCKET_ID:  X64_0x3B_nvlddmkm+8ecc7d

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0488c000 fffff880`05334000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 05:13:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Aug 2013   #5
iayzawa

Windows 7 Home Premium 64bit
 
 

I installed Malwarebytes and Security Essentials. I didn't have to uninstall any antivirus because I didn't have one to begin with (New HDD). I assumed that the problem may have been the fact I installed the latest nvidia driver, so I did that as well. Afterwards, I tried to do a scan with Malwarebytes, my pc ended up crashing about 2-3 minutes after I started the scan.
My System SpecsSystem Spec
22 Aug 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

BSOD or some other type of crash?
My System SpecsSystem Spec
Reply

 BlueScreen




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