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Windows 7: BSOD / Freeze up. Dell - 7 beep error after crash

18 Aug 2013   #1
edfathead

Windows 7 Home Premium 64bit
 
 
BSOD / Freeze up. Dell - 7 beep error after crash

My Dell Studio XPS 8100 has started Freezing up Mostly during graphical work (ie Games or Video playback) sometimes I notice the internet connection will drop out first.

Sometimes it will happen while its not being used at all.

I have done a complete format & operating system reinstall. Checked all drivers (As best as I know how), Pulled all hardware out cleaned & reseated. Reapplied thermal paste between CPU & Heatsink, Cleaned out fans.

Run Memory Checks, Furmark Graphics stress test. Intel CPU Stress test & many more.


My System SpecsSystem Spec
.
18 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try

Dumps....
Code:
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Sun Aug 18 10:21:37.892 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:05.953
BugCheck 124, {0, fffffa8007976028, be000000, 800400}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME: NOT FOUND
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Aug  6 06:36:47.425 2013 (UTC + 6:00)
System Uptime: 0 days 0:23:17.861
BugCheck 124, {0, fffffa800799d028, be000000, 800400}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Aug  5 06:05:17.482 2013 (UTC + 6:00)
System Uptime: 0 days 16:17:32.919
BugCheck 124, {0, fffffa80065de028, fe000000, 800400}
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  DCS.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Aug  3 07:26:55.957 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:38.393
BugCheck 124, {0, fffffa80079aa028, be000000, 800400}
*** WARNING: Unable to verify timestamp for HCW85BDA.sys
*** ERROR: Module load completed but symbols could not be loaded for HCW85BDA.sys
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Aug  3 06:33:13.480 2013 (UTC + 6:00)
System Uptime: 0 days 20:39:25.916
BugCheck 124, {0, fffffa80065bf028, be000000, 800400}
*** WARNING: Unable to verify timestamp for HECIx64.sys
*** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
19 Aug 2013   #3
edfathead

Windows 7 Home Premium 64bit
 
 

Alright, thank you. I will ready up & try a few things.
My System SpecsSystem Spec
.

19 Aug 2013   #4
edfathead

Windows 7 Home Premium 64bit
 
 

I Have Removed all external Hardware (apart from keyboard & mouse) & gone back to a single display. I have had two freeze ups and a BSOD since.
My System SpecsSystem Spec
20 Aug 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload the new dumps..
what else have you followed from the 124 guide?
My System SpecsSystem Spec
21 Aug 2013   #6
edfathead

Windows 7 Home Premium 64bit
 
 

Ok So I Found A Driver for my on-board sound card & updated it. Since then I have had only 1 BSOD & every now and then the computer freezes & the sound goes all Matrixy but it recovers after a few seconds. Before it would either stay frozen permanently or go BSOD. I am slolly adding back all my external hardware.

Is it possible it could be due to my PSU only being 350w?
My System SpecsSystem Spec
21 Aug 2013   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

If your PSU is the original Dell it's probably OK, they tend to underrate theirs. 350W would be ample any way.
I did see in your specs you have one 2GB and one 1GB of RAM, that can be a problem. Try removing the 1GB stick and see how it goes. I would recommend getting a new 2x2GB matched kit.

Run memetst86+ for at least 8 passes.
Some hardware tests to run.


RAM (memory) test:
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

Windows memory diagnostic tool isn't very comprehensive.
My System SpecsSystem Spec
26 Aug 2013   #8
edfathead

Windows 7 Home Premium 64bit
 
 

Ok thanks for your help, it's nice to know someone out there knows their stuff. so I am posting from my Phone because my computer will blue Screen before I can even open a web Browser. I haven't Been able to run any test yet.

I have no idea what it could be.
My System SpecsSystem Spec
26 Aug 2013   #9
edfathead

Windows 7 Home Premium 64bit
 
 

Here is a screen shot. How can i upload dump files?
My System SpecsSystem Spec
26 Aug 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It is the same Stop 124..
My System SpecsSystem Spec
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 BSOD / Freeze up. Dell - 7 beep error after crash




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