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Windows 7: BSOD playing game that uses gameguard

19 Aug 2013   #1
fuzzah

Windows 7 Premium 64 bit
 
 
BSOD playing game that uses gameguard

Each time I start up a game that uses GameGuard, my PC BSODs before the actual game is loaded.
The BSOD that seems to occur when it happens is 0x000000D6 and the file that causes it is dump_wmimmc.sys.

I have tried uninstalling the games and re-installing them, which does not fix the BSOD.


My System SpecsSystem Spec
.
19 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi fuzzah,

Your logs show dump_wmimmc.sys:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D6, {fffff980613b7000, 1, fffff88008438124, 0}
Unable to load image \??\C:\Program Files\PHANTASYSTARONLINE2
\pso2_bin\GameGuard\dump_wmimmc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_wmimmc.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_wmimmc.sys
Faulting Driver: dump_wmimmc.sys
Related to GameGuard: Usually buried deep in a game's folder structure.
For example: C:\gPotato\GV Online Eg\GameGuard\dump_wmimmc.sys

Suggested Action:

I suggest removing any games that utilize Gameguard from your system.
The developers didn't store the driver in the proper place (C:\Windows\System32\drivers)
nor did they name it using a normal convention:
(the dump_ prefix is usually reserved for copies that the OS makes of storage drivers in case of a crash)

As Gameguard is integrated into the games, this is the only remedy to stop the BSOD's.

I would also suggest to remove Advanced System Care 6 and Free Windows Registry Cleaner from your system, as it could do more harm than good.
If you need to use a optimizer then CCleaner is recommended. (Which you have installed)

cheers

Dave
My System SpecsSystem Spec
19 Aug 2013   #3
fuzzah

Windows 7 Premium 64 bit
 
 

I uninstalled the programs you told me to uninstall.
I got a bit curious and tested the game out in Safe Mode, it worked in safe mode. But it did not work for the normal boot.
Not really sure what to do about this...
My System SpecsSystem Spec
.

19 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Uninstall the games that use Gameguard.
I'm not 100% sure but maybe GG is disabled in Safe mode.

Do other games work ok? Without GG?

Cheers

Dave
My System SpecsSystem Spec
19 Aug 2013   #5
fuzzah

Windows 7 Premium 64 bit
 
 

Uninstalled the game.
Yes, other game do work
My System SpecsSystem Spec
19 Aug 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Okay, now you should be rid of the BSOD.

If you want, you can try reinstalling the game, maybe didn't install correct the 1st time,
and see if you BSOD again, up to you?

If it does crash again then uninstall.

Cheers

Dave
My System SpecsSystem Spec
19 Aug 2013   #7
fuzzah

Windows 7 Premium 64 bit
 
 

Re-installed it and gameguard still continued to BSOD.
It's really unfortunate.
My System SpecsSystem Spec
19 Aug 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Not much you can do unfortunately. Sorry.
My System SpecsSystem Spec
19 Aug 2013   #9
fuzzah

Windows 7 Premium 64 bit
 
 

Hmm...wonder if there's any other possibilities.

EDIT: Fixed this error. Not exactly sure how I solved it, as a last resort was to delete the gameguard registry and boot the game again.
My System SpecsSystem Spec
20 Aug 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Well hopefully that worked, fingers crossed.

cheers

Dave
My System SpecsSystem Spec
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 BSOD playing game that uses gameguard




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