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Windows 7: Blue Screen of Death - Event ID 41 Kernel-Power

19 Aug 2013   #1
Broadband007bon

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Blue Screen of Death - Event ID 41 Kernel-Power

Hi,

I have only ever had one BSOD before and managed to resolve this by posting in Forum.

Details in the Event Viewer are as follows:-

Event ID 41

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



- TimeCreated


[ SystemTime] 2013-08-19T06:46:46.482036900Z



EventRecordID 342354


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer Paul-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 244

BugcheckParameter1 0x3

BugcheckParameter2 0xfffffa800527a040

BugcheckParameter3 0xfffffa800527a320

BugcheckParameter4 0xfffff800037d90d0

SleepInProgress false

PowerButtonTimestamp 0

Also i got this snapshot when PC boot back up

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800527A040
BCP3: FFFFFA800527A320
BCP4: FFFFF800037D90D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have also uploaded dump files - hopefully somebody will be able to help or advise

Thanks


My System SpecsSystem Spec
.
19 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800527a040, fffffa800527a320, fffff800037d90d0}
Probably caused by : smss.exe
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Code:
 
PROCESS_NAME:  OrbLauncher.ex
BUGCHECK_STR:  0xF4_OrbLauncher.ex
FAILURE_BUCKET_ID:  X64_0xF4_OrbLauncher.ex_IMAGE_smss.exe
Please uninstall all Orb programs from your system, including Orb Networks as they
are contributing towards your BSOD's.

Your Trusteer Rapport Security may be causing issues and may need updating,
it may also be conflicting with Norton.

I would suggest uninstalling Norton, as it hogs resources and causes a lot of BSOD issues.

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


STOP F4 can also be related to HDD issues, usually storage.
They can also be related to RAM and virus infection :

Test your hard drive. Perform a Hard Drive Diagnostic

Scan the system for possible virus infection:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
http://support.kaspersky.com/5350?vs=s88446#s88446

Post a screenshot of your hard drive using Crystal Disk Info:

CrystalDiskInfo - Software - Crystal Dew World

Take memtest. Run for 8 passes, test each stick in a know good slot for an additional 6 passes:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


Aim to update your storage controller drivers as they are all very old (2009)


Post back any results.

Cheers

Dave
My System SpecsSystem Spec
19 Aug 2013   #3
Broadband007bon

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Dave for the response and will have a look at Orb - never had any problems with it before. I have checked the storage controller drivers by doing the update driver and they are up to date ? Is there something else i need to be looking at ?
My System SpecsSystem Spec
.

19 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Just run through my suggestions and post back any results.

cheers

Dave
My System SpecsSystem Spec
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