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Windows 7: Computer randomly freezes with buzzing sound.

19 Aug 2013   #1
Dunas6

Windows 7 Home Premium 64bit
 
 
Computer randomly freezes with buzzing sound.

Quote   Quote: Originally Posted by Dunas6 View Post
I don't know if this actually belongs here, so forgive me.


Since the past couple of months, my computer freezes at completely random times. However, at every instance it froze, there was always some kind of sound being played, and when it DOES freeze, a buzzing sound comes from the speakers. The buzzing sound's volume can be adjusted using the knobs on the speakers. I could be wrong on this since I haven't actually tested it out, but it appears that the volume of the buzzing seems to match whatever the sound clip was. For example, if I'm playing a really quiet sound clip, the buzzing is also quiet, and if it's a loud clip, the buzzing is louder.

After this happens, I just hold down the power button to turn it off, and then turn it back on again. When it turns back on, Windows is able to recognise that there was a problem and asks me if I want to boot in Safe Mode, which I haven't tried yet.

Most recently, however, the process was a little different. Instead of the computer suddenly and abruptly freezing, first, the sound stopped working. I thought it might have been the video I was watching, so I went to open another video to test it out... and then the computer froze (no buzzing sound from the speakers).


I originally had two audio drivers; Intel(R) Display Audio and Realtek High Definition Audio. When these problems first began, I turned off the Intel(R) Display Audio, hoping that the problems might have been caused by a conflict in the drivers or something, but evidently that didn't work. (My sound still works no matter which one is off, but obviously, having both off means no sound.) Right now, Intel is still off.


So far, I'd say the computer has frozen maybe four or five times now. What really freaked me out though was that it happened twice in the same day (today).
I was told to repost the thread here since the problem doesn't actually have to do with audio, even though I do not get any actual BSODs. Thanks ahead of time for any help.


My System SpecsSystem Spec
.
23 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Sorry for the late reply.

The buzzing sound may be a stutter or repeated loop sound caused by your graphics card
crashing.

Can you post up the following info please:

1. Start Menu>Type msinfo32 into the Search programs and files box and click ok.
2. When it opens, go to File, Save>Save as msinfo32.nfo and save it to the desktop.
3. Let it finish the process of gathering and saving the system info
4. Right click the .nfo file, click send to compressed (zipped) folder>Upload the .zip file here.

Download and run DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

Post up the results

cheers

Dave
My System SpecsSystem Spec
25 Aug 2013   #3
Dunas6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,

Sorry for the late reply.

The buzzing sound may be a stutter or repeated loop sound caused by your graphics card
crashing.

Can you post up the following info please:

1. Start Menu>Type msinfo32 into the Search programs and files box and click ok.
2. When it opens, go to File, Save>Save as msinfo32.nfo and save it to the desktop.
3. Let it finish the process of gathering and saving the system info
4. Right click the .nfo file, click send to compressed (zipped) folder>Upload the .zip file here.

Download and run DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

Post up the results

cheers

Dave
Hello, and thanks for the help.

I've attached the two results. For the Driver View, I just highlighted all the drivers and saved it. I hope that's what you wanted.
My System SpecsSystem Spec
.

25 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

No problem. And thanks for the logs.

Please uninstall Daemon tools as it is well known for BSOD:

Start>click on Computer>Uninstall or change a program >choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tooll:

http://www.duplexsecure.com/en/downloads
warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


This device is disabled and showing an error status which may be the root of your issue:

Code:
Intel(R) Display Audio
Status: Error
Dated: 16/11/2009
You will need to enable the device in Device Manager
See if an update is available for the device using the Intel® Driver Update Utility

Also run Windows update to check for latest updates.

Aim to update any out dated drivers: Gateway Support - Downloads & Support Documents - Desktop / DX Series / DX4831

Post back any progress.

Cheers

Dave
My System SpecsSystem Spec
25 Aug 2013   #5
Dunas6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,

No problem. And thanks for the logs.

Please uninstall Daemon tools as it is well known for BSOD:

Start>click on Computer>Uninstall or change a program >choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tooll:

http://www.duplexsecure.com/en/downloads
warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


This device is disabled and showing an error status which may be the root of your issue:

Code:
Intel(R) Display Audio
Status: Error
Dated: 16/11/2009
You will need to enable the device in Device Manager
See if an update is available for the device using the Intel® Driver Update Utility

Also run Windows update to check for latest updates.

Aim to update any out dated drivers: Gateway Support - Downloads & Support Documents - Desktop / DX Series / DX4831

Post back any progress.

Cheers

Dave
I went and got rid of Daemon Tools.

As for the Intel(R), I'm actually the one who disabled that a while ago. I went and re-enabled it, but there don't appear to be any new updates for it.
My System SpecsSystem Spec
26 Aug 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Any reason for disabling display audio, was it causing issues?
Perhaps reinstall the same driver as it is showing error status.

cheers

Dave
My System SpecsSystem Spec
26 Aug 2013   #7
Dunas6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,

Any reason for disabling display audio, was it causing issues?
Perhaps reinstall the same driver as it is showing error status.

cheers

Dave
I disabled it in the first place because someone initially suggested to me that my problem may have been caused since I have two audio drivers at the same time.

I have reinstalled the driver.



While I was shutting down my computer last night, it froze while shutting down on the "Shutting Down" screen.
My System SpecsSystem Spec
26 Aug 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi and thanks for the feedback,
Can you post up a new msinfo32 file please, thanks.

I would suggest to Run Driver Verifier to scan for any corrupted drivers which
may be causing problems, this program works by running various stress tests on drivers,
in order to produce a BSOD which will locate the driver; run for least 24 hours:

Driver Verifier - Enable and Disable

Before enabling DV, make it sure that you have earlier System restore points made in your computer.

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

cheers
Dave
My System SpecsSystem Spec
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 Computer randomly freezes with buzzing sound.




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