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Windows 7: BSOD after Kaspersky Pure 3.0 install

19 Aug 2013   #1
roger68

Windows 7 Home Premium 32bit
 
 
BSOD after Kaspersky Pure 3.0 install

Hi,

I had Pure 2.0 working without any problems. Yesterday I upgraded to 3.0. (I did not uninstall Pure 2.0 before installing 3.0). After installing Pure 3.0 I restarted my laptop and got blue screen that says Driver_IRQL_Not_Less_or_Equal. I have restored the laptop to previous restore point via windows safe mode. Laptop works fine now except that I can"t uninstall Pure 2.0. I tried to uninstall it with windows control panel Uninstall a program and later with Kaspersky removal tool but when I restart laptop, blue screen returns. I appreciate your help.

P.S. I called Kaspersky support but did not get much help from them.


My System SpecsSystem Spec
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19 Aug 2013   #2
YoYo155

Windows 10
 
 

This would be a good place to
My System SpecsSystem Spec
19 Aug 2013   #3
roger68

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Thank you yoyo155. I have uploaded SF diagnostic file now.
My System SpecsSystem Spec
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19 Aug 2013   #4
roger68

Windows 7 Home Premium 32bit
 
 

Anybody...please help
My System SpecsSystem Spec
19 Aug 2013   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

There are a limited number of people that can help with a B.S.O.D. post. You will need to wait and see if one of them picks up your thread.

Also, please see forum rule #2:
http://www.sevenforums.com/general-d...ease-read.html
My System SpecsSystem Spec
20 Aug 2013   #6
YoYo155

Windows 10
 
 

Your first bugcheck indicates Kaspersky is to blame:
Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 85754020, The thread currently holding on to the Pnp lock.
Arg4: 8296bb24, nt!TRIAGE_9F_PNP on Win7
This bugcheck occurs when a device is unable to change an activity state.

The RAW stack:
The stack holds what was present in memory at the time of the dump.
Code:
807efa94  9083ce0c klif+0x33e0c
807efa54  9082d5fd klif+0x245fd
807ef894  908503a1 klif+0x473a1
807ef854  9087abe0 klif+0x71be0
807ef81c  9087abe0 klif+0x71be0
807ef818  9085164c klif+0x4864c
807ef7e4  908503a1 klif+0x473a1
807ef7a4  9087abe0 klif+0x71be0
807ef76c  9087abe0 klif+0x71be0
807ef768  9085164c klif+0x4864c
807ef5ac  90850300 klif+0x47300
807ef56c  908503a1 klif+0x473a1
klif.sys is a Kaspersky driver.
The PNP mentioned at the top, note a plug and play, what do you have
connected in the USB ports?


I recommend removing Kaspersky completely and switching to Microsoft Security Essentials for Windows as an Anti-Virus, it's proven to work very well with Windows 7.

If Kaspersky is a paid service I recommend sorting the mess that might
have happened when you upgraded the software.
  1. Unistalling Kaspersky.
  2. Follow through with a pass of Driver Sweeper.
  3. Once the system is clean from any leftovers ! - install Kaspersky.


Your 2nd bugcheck was caused by your wireless adapter:

Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

Arguments:
Arg1: 00000004, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8b8735cc, address which referenced memory
  • This is usually caused by drivers using improper memory addresses.
As we can see in Argument 1 00000004 is the memory that a driver tried to reference,
this address is invalid which led to a crash.


The Stack:
This time there is no need to call for the RAW stack, it's pretty obvious:
Code:
807d3c38 91eea63f 85c191f8 807d3c50 91eefcac athr+0x3a5c1
807d3c44 91eefcac 85c19028 807d3c68 91eefc5f athr+0x1f63f
807d3c50 91eefc5f 85c19028 c000009a 85c19028 athr+0x24cac
807d3c68 91ee213e 86ea52a8 807d3c7c 00000001 athr+0x24c5f
807d3c88 91edb69c 86ea52a8 00000001 807d3ca0 athr+0x1713e
807d3cc4 91edb598 86ea52a8 807f338c 86ea52a8 athr+0x1069c
807d3cdc 8b83d2ca 86ea52a8 86a45870 807d3d00 athr+0x10598
By using lmvm athr we are presented with more information about the driver.
Code:
    Loaded symbol image file: athr.sys
    Image path: \SystemRoot\system32\DRIVERS\athr.sys
    Image name: athr.sys
    Timestamp:        Tue Jun 09 21:04:52 2009 (4A2EA444)
We can see that the driver is very old!
Code:
Atheros AR9285 802.11b/g WiFi Adapter
Download the latest version:
Code:
Version: 10.0.0.251 Release: 2013-05-27
- Download -


My System SpecsSystem Spec
20 Aug 2013   #7
roger68

Windows 7 Home Premium 32bit
 
 

You are a genius yoyo155!!!!! I can't thank you enough
I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.
My System SpecsSystem Spec
21 Aug 2013   #8
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by roger68 View Post
You are a genius yoyo155!!!!! I can't thank you enough
I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.
You're welcome roger68, glad I could help .
My System SpecsSystem Spec
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