BSOD after Kaspersky Pure 3.0 install


  1. Posts : 4
    Windows 7 Home Premium 32bit
       #1

    BSOD after Kaspersky Pure 3.0 install


    Hi,

    I had Pure 2.0 working without any problems. Yesterday I upgraded to 3.0. (I did not uninstall Pure 2.0 before installing 3.0). After installing Pure 3.0 I restarted my laptop and got blue screen that says Driver_IRQL_Not_Less_or_Equal. I have restored the laptop to previous restore point via windows safe mode. Laptop works fine now except that I can"t uninstall Pure 2.0. I tried to uninstall it with windows control panel Uninstall a program and later with Kaspersky removal tool but when I restart laptop, blue screen returns. I appreciate your help.

    P.S. I called Kaspersky support but did not get much help from them.
    Last edited by roger68; 19 Aug 2013 at 16:05.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    This would be a good place to :)

      My Computer


  3. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    YoYo155 said:
    This would be a good place to :)

    Thank you yoyo155:). I have uploaded SF diagnostic file now.
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  4. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    Anybody...please help
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  5. Posts : 10,485
    W7 Pro SP1 64bit
       #5

    Welcome to the Seven Forums.

    There are a limited number of people that can help with a B.S.O.D. post. You will need to wait and see if one of them picks up your thread.

    Also, please see forum rule #2:
    https://www.sevenforums.com/general-d...ease-read.html
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Your first bugcheck indicates Kaspersky is to blame:
    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 00000258, Timeout in seconds.
    Arg3: 85754020, The thread currently holding on to the Pnp lock.
    Arg4: 8296bb24, nt!TRIAGE_9F_PNP on Win7
    This bugcheck occurs when a device is unable to change an activity state.

    The RAW stack:
    The stack holds what was present in memory at the time of the dump.
    Code:
    807efa94  9083ce0c klif+0x33e0c
    807efa54  9082d5fd klif+0x245fd
    807ef894  908503a1 klif+0x473a1
    807ef854  9087abe0 klif+0x71be0
    807ef81c  9087abe0 klif+0x71be0
    807ef818  9085164c klif+0x4864c
    807ef7e4  908503a1 klif+0x473a1
    807ef7a4  9087abe0 klif+0x71be0
    807ef76c  9087abe0 klif+0x71be0
    807ef768  9085164c klif+0x4864c
    807ef5ac  90850300 klif+0x47300
    807ef56c  908503a1 klif+0x473a1
    klif.sys is a Kaspersky driver.


    The PNP mentioned at the top, note a plug and play, what do you have
    connected in the USB ports?


    I recommend removing Kaspersky completely and switching to Microsoft Security Essentials for Windows as an Anti-Virus, it's proven to work very well with Windows 7.

    If Kaspersky is a paid service I recommend sorting the mess that might
    have happened when you upgraded the software.

    1. Unistalling Kaspersky.
    2. Follow through with a pass of Driver Sweeper.
    3. Once the system is clean from any leftovers ! - install Kaspersky.


    Your 2nd bugcheck was caused by your wireless adapter:

    Code:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    
    Arguments:
    Arg1: 00000004, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 8b8735cc, address which referenced memory
    • This is usually caused by drivers using improper memory addresses.

    As we can see in Argument 1 00000004 is the memory that a driver tried to reference,
    this address is invalid which led to a crash.


    The Stack:
    This time there is no need to call for the RAW stack, it's pretty obvious:
    Code:
    807d3c38 91eea63f 85c191f8 807d3c50 91eefcac athr+0x3a5c1
    807d3c44 91eefcac 85c19028 807d3c68 91eefc5f athr+0x1f63f
    807d3c50 91eefc5f 85c19028 c000009a 85c19028 athr+0x24cac
    807d3c68 91ee213e 86ea52a8 807d3c7c 00000001 athr+0x24c5f
    807d3c88 91edb69c 86ea52a8 00000001 807d3ca0 athr+0x1713e
    807d3cc4 91edb598 86ea52a8 807f338c 86ea52a8 athr+0x1069c
    807d3cdc 8b83d2ca 86ea52a8 86a45870 807d3d00 athr+0x10598
    By using lmvm athr we are presented with more information about the driver.
    Code:
        Loaded symbol image file: athr.sys
        Image path: \SystemRoot\system32\DRIVERS\athr.sys
        Image name: athr.sys
        Timestamp:        Tue Jun 09 21:04:52 2009 (4A2EA444)
    We can see that the driver is very old!
    Code:
    Atheros AR9285 802.11b/g WiFi Adapter
    Download the latest version:
    Code:
    Version: 10.0.0.251 Release: 2013-05-27
    - Download -

    Last edited by YoYo155; 20 Aug 2013 at 13:25. Reason: typos
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #7

    You are a genius yoyo155!!!!! I can't thank you enough
    I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
    I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    roger68 said:
    You are a genius yoyo155!!!!! I can't thank you enough
    I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
    I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.
    You're welcome roger68, glad I could help :) .
      My Computer


 

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