BSOD upon hibernate and sleep. Dell 14z n411z, win 7 X64 home premium


  1. charank
    Posts : 6
    Windows 7 Ultimate x64
       New #1

    BSOD upon hibernate and sleep. Dell 14z n411z, win 7 X64 home premium


    Hi,

    A little background before I describe my problem. I had a dell inspiron 14z for 1.5 years. My hard drive crashed and I had to install a new HDD (WD 500 GB, 7200 RPM).

    I installed ubuntu linux desktop(13.04) in one partition.

    Once I installed Ubuntu, I installed win 7 on another partition using re installation disks that I got from Dell.

    My windows 7 keeps crashing upon hibernate and sleep. I updated most of the drivers. I have flashed BIOS. I went through couple of previous posts on sevenforums and updated all the drivers.

    I am currently getting error on pci.sys. I installed windbg and it tells me that pci.sys is causing a issue.

    I am uploading the diagnostics from sf_diagnostic_tool.

    Appreciate any help on this issue.
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Code:
    Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    Public
    Mcafee is a frequent cause of BSOD's. Remove and replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:Make scans with -Use the System File Checker tool and Run Disk Check:Reduce items at start up:Your Antivirus software is basically whats just needed there.

    Upload a screenshot using: For how to upload a screenshot or file, read here

    Test your Hard Drive by running:Test and Diagnose RAM Issues with Memtest86+:
       Tip

    • Pay close attention to part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

      My Computer
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  4. charank
    Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Still crashing


    Hi KoolKat77,

    I have removed mcaffee, installed microsoft essentials. I have run the virus checks, memtest and I am attaching crystal disk. I still have crash issue. The latest crash dump has this info.

    Appreciate any other suggestions. Only other thing I was going to try out is I have 8gb ram. I have installed 4gb recently after my hd crashed. I can remove it and try to see if it works.

    Thanks
    Hari


    OVERLAPPED_MODULE: Address regions for 'BthEnum' and 'RtsUStor.sys' overlap

    DRVPOWERSTATE_SUBCODE: 3

    IMAGE_NAME: pci.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

    MODULE_NAME: pci

    FAULTING_MODULE: fffff88000fc4000 pci

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    STACK_TEXT:
    fffff800`00b9c388 fffff800`030fb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`066cb060 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`0309685c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9c430 fffff800`030966f6 : fffffa80`069c76f8 fffffa80`069c76f8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`030965de : 00000002`24481749 fffff800`00b9cb18 00000000`0000e655 fffff800`03209d28 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`030963c7 : 00000000`8043f2c4 00000000`0000e655 00000000`8043f233 00000000`00000055 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`0308388a : fffff800`03206e80 fffff800`03214cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: X64_0x9F_3_HDAudBus_IMAGE_pci.sys

    BUCKET_ID: X64_0x9F_3_HDAudBus_IMAGE_pci.sys
      My Computer
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