Driver power state failure crash-report included


  1. Posts : 2
    Windows 7 Pro, 64 bit, service pack 1
       #1

    Driver power state failure crash-report included


    Can someone tell me from the reports what and why I crashed??? Another BSOD! I was playing a game in Facebook, several windows open, but that's my usual! Windows 7 Pro, Service Pack 1, Chrome
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello SusannBee.

    The BSOD is caused by Apple iPod/iPhone Mobile USB device driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800b444c80, fffff80000b9c518, fffffa80082ad010}
    
    *** WARNING: Unable to verify timestamp for usbaapl64.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbaapl64.sys
    Probably caused by : usbaapl64.sys
    
    Followup: MachineOwner
    ---------
    Search for possible updates in Apple - Downloads

    And, Disable USB Selective Suspend too.
    USB Selective Suspend - Turn On or Off

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know the results.
      My Computer


  3. Posts : 2
    Windows 7 Pro, 64 bit, service pack 1
    Thread Starter
       #3

    I have done all that you asked me to. My iTunes was up to date but I did a repair, just in case and I've disabled the USB, and have taking off all start up stuff but the virus protection. Thanks, will let you know how it goes now...cross your fingers !!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    :) OK mate ... fingers crossed :)
      My Computer


 

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