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Windows 7: BSOD Blue Screen , error BCP1: FFFFFFFFC0000005

21 Aug 2013   #1
3NAD

Windows 7 Ultimate - 64 Bit
 
 
BSOD Blue Screen , error BCP1: FFFFFFFFC0000005

Hello everyone , I'm new here and i don't know much english using google translater ..

My problem :

i was browsing youtube for an hour after 1 hour i get blue screen and restart the laptop ..

INFO :

===

The signing of the problem:
**Event Name the problem: BlueScreen
**OS Version: 6.1.7600.2.0.0.256.1
**Locale ID: 1025

Additional information about the problem:
**BCCode: 1e
**BCP1: FFFFFFFFC0000005
**BCP2: FFFFF8800420BD53
**BCP3: 0000000000000000
**BCP4: FFFFFFFFFFFFFFFF
**OS Version: 6_1_7600
**Service Pack: 0_0
**Product: 256_1

Files that help describe the problem:
**C: \ Windows \ Minidump \ 082113-28501-01.dmp
**C: \ Users \ FHD \ AppData \ Local \ Temp \ WER-3593233-0.sysdata.xml

Read our privacy statement on the Internet:
**http://go.microsoft.com/fwlink/?link...8&clcid=0x0401

If you do not Online Privacy Statement is available, please read our privacy statement offline:
**C: \ Windows \ system32 \ ar-SA \ erofflps.txt

===

Could someone help me to fix this problem ? I can't enjoy using my laptop please help me with this , I'm arabic i don't know much english .. Sorry !

3NAD,Regards!



My System SpecsSystem Spec
.
21 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Post it following the Blue Screen of Death (BSOD) Posting Instructions and please dont edit the text input ... font and color etc. It is difficult to read.
My System SpecsSystem Spec
21 Aug 2013   #3
3NAD

Windows 7 Ultimate - 64 Bit
 
 

Here's the log sorry : Download Here I'm waiting for a hand to help me .
My System SpecsSystem Spec
.

21 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Intel Graphics driver is failing here ....
Code:
BugCheck 1000007E, {ffffffffc000001d, fffff88004a14939, fffff88003c19d98, fffff88003c195f0}

Probably caused by : igdkmd64.sys ( igdkmd64+12a939 )

Followup: MachineOwner
---------
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Avast is causing issues there, too.

avast! File System Minifilter Driver:
Code:
fffff880`08f43c90  fffff880`05fcec13Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x5c13
Description here .... Driver Reference Table - aswMonFlt.sys

avast! Self Protection Driver:
Code:
fffff880`08f442e8  fffff880`03f87e90Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x8e90
Description here: Driver Reference Table - aswSP.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
_______________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 1E, {ffffffffc0000005, fffff8800420bd53, 0, ffffffffffffffff}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProfilePerformanceTick+5c7 )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc000001d, fffff88004a14939, fffff88003c19d98, fffff88003c195f0}

Probably caused by : igdkmd64.sys ( igdkmd64+12a939 )

Followup: MachineOwner
---------------------------------------------------------------------------------------
BugCheck 3B, {c0000005, 0, fffff88008f43de0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Aug 2013   #5
3NAD

Windows 7 Ultimate - 64 Bit
 
 

How to install the sp1 i dont have dvd driver ?
My System SpecsSystem Spec
21 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by 3NAD View Post
How to install the sp1 i dont have dvd driver ?
Your question is answered in advance ... look back for being sure ....

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows
My System SpecsSystem Spec
24 Aug 2013   #7
3NAD

Windows 7 Ultimate - 64 Bit
 
 

Done all what you said , I get this error :

The signing of the problem:
**Event Name the problem: BlueScreen
**OS Version: 6.1.7601.2.1.0.256.1
**Locale ID: 1025

Additional information about the problem:
**BCCode: d1
**BCP1: 0000000000000000
**BCP2: 0000000000000002
**BCP3: 0000000000000000
**BCP4: FFFFF88004284281
**OS Version: 6_1_7601
**Service Pack: 1_0
**Product: 256_1

Files that help describe the problem:
**C: \ Windows \ Minidump \ 082513-40841-01.dmp
**C: \ Users \ FHD \ AppData \ Local \ Temp \ WER-96923-0.sysdata.xml

Read our privacy statement on the Internet:
**http://go.microsoft.com/fwlink/?link...8&clcid=0x0401

If you do not Online Privacy Statement is available, please read our privacy statement offline:
**C: \ Windows \ system32 \ ar-SA \ erofflps.txt

===============================================

URL Download : 3NAD.zip - Solidfiles

Please help me guys .
My System SpecsSystem Spec
25 Aug 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
I will check this dump : Attachment 283116 comparing with that file.


Be careful. Upload files here. We have the mechanism to upload files ... and if you follow the instructions given, it is already given to you. No further uploads to other file hosting sites. Thats annoying.
My System SpecsSystem Spec
26 Sep 2013   #9
3NAD

Windows 7 Ultimate - 64 Bit
 
 

Sorry arc for the late replay . Here's the file : Attachment 287396 . And still have this problem and new log from the 7 forums tool : Attachment 287397 . Thanks .
My System SpecsSystem Spec
26 Sep 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no crash dump in the zip that you uploaded.

Attachment 287405

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
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 BSOD Blue Screen , error BCP1: FFFFFFFFC0000005




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