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Windows 7: BSOD - Please help!

21 Aug 2013   #1
jgamer719

Windows 7 Ultimate x64
 
 
BSOD - Please help!

Hello! I have been getting a BSOD every couple of hours here on my work computer and would love to get to the bottom of it with your help of course. The necessary files and information are attached.

WhoCrashed Results
On Wed 8/21/2013 6:32:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082113-21312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x80640)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800029F9617, 0xFFFFF88004BCBD70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Wed 8/21/2013 6:32:19 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800029F9617, 0xFFFFF88004BCBD70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


My System SpecsSystem Spec
.
21 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Why have you put System specs up for an Asus M5A97 EVO motherboard
which has AMD Quad core CPU.

Speccy shows an ASUS Goldfish3 Motherboard for a Pentium 4 CPU!!,
when your crash dump logs show HP Pavillion? That's 3 different computers!!!

Code:
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  HP Pavilion 061
  Product Name                  PX759AA-ABA a1120n
  Version                       0nx1114RE101Gold300
Where did you get your copy of Windows 7 from? As your System Info shows
a MSDN Subscription key in use, which is usually not for resale?

Post back the following info: Windows Updates and Activation

cheers

Dave
My System SpecsSystem Spec
21 Aug 2013   #3
jgamer719

Windows 7 Ultimate x64
 
 

I knew someone was going to get confused lol. If you read again, I am speaking of my computer here at work that is having all of the issues and that is the HP with Asus GF3. My specs listed and attached to posts below are the specs of my computer at home lol. And yes, I have access to an MSDN account. That's why it says that. Alas, I will have to get back to this thread tomorrow with the information you are asking for, as I am leaving work right now.
My System SpecsSystem Spec
.

21 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Okay that 2 computers not 3 Time for bed for me.
Thanks for the feedback, thought I was going MAD!

From your logs (HP pavilion )

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Cause:
This error has been linked to excessive paged pool usage and may occur due to
user-mode graphics drivers crossing over and passing bad data to the kernel code.

Your logs report this driver as problematic:

Code:
 
Driver: Rtnic64.sys
Refers to: Realtek RTL8139/810x Family Fast Ethernet NIC driver
Dated: Fri May 30 16:12:23 2008
Update: Realtek
Or try OEM - HP Pavillion.




Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


Cheers

Dave
My System SpecsSystem Spec
Reply

 BSOD - Please help!




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