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Windows 7: BSOD 0x00000050 Not sure what the problem is

21 Aug 2013   #1
itsudemoai

Windows 7
 
 
BSOD 0x00000050 Not sure what the problem is

Recently, my mom's laptop has been getting a BSOD on startup. Whenever I turn the laptop on, it goes to the BSOD and restarts. I can't even get into safe mode. I ran a memory test, but it said there were no problems found. Here's essentially what I see on the BSOD:


STOP: 0x00000050 (0xFFFFFA7FFAED256A, 0X0000000000000000, 0XFFFFF88001BBF301, 0X00000000000000007)

fbfmon.sys - Address FFFFF88001BBF301 base at FFFFF88001BBA000, DatestAmp 4cecddf1

I don't know too much about the laptop, aside from the fact that it is a Lenovo. If you need any more information, I'd be glad to give it to you, as long as you tell me what you need and how to get it.
Thanks.


My System SpecsSystem Spec
.
21 Aug 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

itsudemoai

Welcome to SevenForums


Take a look at the link below to start

Blue Screen of Death (BSOD) Posting Instructions

Looking at your

fbfmon.sys that belongs to lenovo eeboot optimizer

Either uninstall it or update it.
My System SpecsSystem Spec
21 Aug 2013   #3
itsudemoai

Windows 7
 
 

I'm sorry, I'm not very good with this. How do I go about doing that? I can't access my desktop or anything like that, even in safe mode. I saw the page with the diagnostics tool, but I'm not quite sure how to use it, as I can't really do much.
My System SpecsSystem Spec
.

21 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What happens when you try to get onto Safe Mode ?
My System SpecsSystem Spec
21 Aug 2013   #5
itsudemoai

Windows 7
 
 

When I try, it brings me to the same BSOD. There isn't much of a difference when I try safe mode. Does that mean it's some kind of hardware issue?
My System SpecsSystem Spec
21 Aug 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Do you have a USB flash drive ?
My System SpecsSystem Spec
21 Aug 2013   #7
itsudemoai

Windows 7
 
 

Yes I do. I'm using a different laptop right now, so what should I do with the USB drive?
My System SpecsSystem Spec
21 Aug 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

warning   Warning
You will need a USB FLASH DRIVE


Tip   Tip
Download the Tool from a non infected PC


Farbar Recovery Scan Tool

Choose one that goes with your OS bit version . Save the file to a USB Flash drive

32-bit Version OS Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64


Note   Note
Click the button and right-click Computer .Select Properties . Look for System Type: which will say 32-bit Operating System or 64-bit Operating System


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt

Select Command Prompt

In the command window type X:\FRST.exe (for x64 bit version type X:\FRST64.exe) and press Enter

Note   Note
Replace letter X with the drive letter of your flash drive.


Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command


Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file

Upload the FRST.txt file

Note   Note
FRST.txt file will be inside the root of the USB Flash Drive



How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
21 Aug 2013   #9
itsudemoai

Windows 7
 
 

Thanks, I'll give this a try. Just one more thing, though. Is there a way to tell whether the laptop is a 32 or 64 bit? My mom says she isn't sure which it is, either.
My System SpecsSystem Spec
21 Aug 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Do you know the model of the laptop ? Most of the laptops are 64-bit
My System SpecsSystem Spec
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 BSOD 0x00000050 Not sure what the problem is




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