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Windows 7: BSOD after adding an external video card error 0x000000124

22 Aug 2013   #1
Fin745

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD after adding an external video card error 0x000000124

I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.


My System SpecsSystem Spec
.
22 Aug 2013   #2
YoYo155

Windows 10
 
 

Start by updating your system specifications so we would have a better understanding
of the hardware involved.


What I can pick from the .zip file you uploaded is as such:


Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e2991c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880051924a8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
This bugcheck is usually associated with driver failure but can be attributed to hardware under the right circumstances.


DXDIAG reports HD graphics as your GPU, which is another reason to why I asked you
to fill-out your system specifications.
  • Code:
    Card name: Intel(R) HD Graphics 4000


Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80070b5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000081000402, Low order 32-bits of the MCi_STATUS value.
Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80070b5138
Section       @ fffffa80070b52c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal unclassified (Proc 6 Bank 4)
  Status      : 0xb200000081000402
This Bugcheck is always hardware, this time is the CPU that raised the red flag
and initiated the crash procedure but that doesn't mean it is the one
that committed the fault.

These two Bugchecks could be related to one another and you're insufficient PSU as you
suggested to be the case on the 1st post.


Clear enough space in your system partition, your pagefile is shrinking as a result
of lack of space which will lead to problems in the longer term.
  • Code:
    Drive    C:
    Description    Local Fixed Disk
    Compressed    No
    File System    NTFS
    Size    57.51 GB (61,750,636,544 bytes)
    Free Space    7.96 GB (8,548,605,952 bytes)
  • Code:
    Installed Physical Memory (RAM)    8.00 GB
    Page File Space    4.14 GB
    • Ideally these values should be the same.


Cleanup your stratup by following this tutorial.
My System SpecsSystem Spec
22 Aug 2013   #3
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

What external video card was added?

Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.
My System SpecsSystem Spec
.

22 Aug 2013   #4
Fin745

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Faladu View Post
What external video card was added?

Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.
I've tried both a Nvida GeForce GT 430 and ATI Radeon 5450. Same issue.
My System SpecsSystem Spec
22 Aug 2013   #5
YoYo155

Windows 10
 
 

I can see you updated your system specs and that's good but left out an important component, your PSU.
What is the make and model of your power supply?
My System SpecsSystem Spec
22 Aug 2013   #6
Fin745

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
I can see you updated your system specs and that's good but left out an important component, your PSU.
What is the make and model of your power supply?
Sorry about that HEC HEC300FNRX
My System SpecsSystem Spec
22 Aug 2013   #7
YoYo155

Windows 10
 
 

I say replace the PSU.

Attachment 282779
The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


Plus you said it yourself,
Quote   Quote: Originally Posted by Fin745 View Post
I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.
My System SpecsSystem Spec
22 Aug 2013   #8
Fin745

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
I say replace the PSU.

Attachment 282779
The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


Plus you said it yourself,
Quote   Quote: Originally Posted by Fin745 View Post
I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.
The biggest power supply for my case that I've seen is 350. It's a TFX12V.
My System SpecsSystem Spec
22 Aug 2013   #9
YoYo155

Windows 10
 
 

What case is it?
My System SpecsSystem Spec
22 Aug 2013   #10
Fin745

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
What case is it?
This one http://www.directron.com/7k09bba30fnrx.html
It's not where I bought it, but that's it.
My System SpecsSystem Spec
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