BSOD after adding an external video card error 0x000000124

Page 1 of 2 12 LastLast

  1. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD after adding an external video card error 0x000000124


    I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

    This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Start by updating your system specifications so we would have a better understanding
    of the hardware involved.




    What I can pick from the .zip file you uploaded is as such:


    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800e2991c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880051924a8, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    This bugcheck is usually associated with driver failure but can be attributed to hardware under the right circumstances.


    DXDIAG reports HD graphics as your GPU, which is another reason to why I asked you
    to fill-out your system specifications.

    • Code:
      Card name: Intel(R) HD Graphics 4000


    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80070b5028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000081000402, Low order 32-bits of the MCi_STATUS value.
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80070b5138
    Section       @ fffffa80070b52c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal unclassified (Proc 6 Bank 4)
      Status      : 0xb200000081000402
    This Bugcheck is always hardware, this time is the CPU that raised the red flag
    and initiated the crash procedure but that doesn't mean it is the one
    that committed the fault.

    These two Bugchecks could be related to one another and you're insufficient PSU as you
    suggested to be the case on the 1st post.

    Clear enough space in your system partition, your pagefile is shrinking as a result
    of lack of space which will lead to problems in the longer term.

    • Code:
      Drive    C:
      Description    Local Fixed Disk
      Compressed    No
      File System    NTFS
      Size    57.51 GB (61,750,636,544 bytes)
      Free Space    7.96 GB (8,548,605,952 bytes)
    • Code:
      Installed Physical Memory (RAM)    8.00 GB
      Page File Space    4.14 GB
      • Ideally these values should be the same.




    Cleanup your stratup by following this tutorial.

      My Computer


  3. Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       #3

    What external video card was added?

    Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.
      My Computer


  4. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Faladu said:
    What external video card was added?

    Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.
    I've tried both a Nvida GeForce GT 430 and ATI Radeon 5450. Same issue.
      My Computer


  5. Posts : 3,056
    Windows 10
       #5

    I can see you updated your system specs and that's good but left out an important component, your PSU.
    What is the make and model of your power supply?
      My Computer


  6. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    YoYo155 said:
    I can see you updated your system specs and that's good but left out an important component, your PSU.
    What is the make and model of your power supply?
    Sorry about that HEC HEC300FNRX
      My Computer


  7. Posts : 3,056
    Windows 10
       #7

    I say replace the PSU.

    Attachment 282779


    The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


    Plus you said it yourself,
    Fin745 said:
    I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

    This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.
      My Computer


  8. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    YoYo155 said:
    I say replace the PSU.

    Attachment 282779


    The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


    Plus you said it yourself,
    Fin745 said:
    I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

    This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.
    The biggest power supply for my case that I've seen is 350. It's a TFX12V.
      My Computer


  9. Posts : 3,056
    Windows 10
       #9

    What case is it?
      My Computer


  10. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    YoYo155 said:
    What case is it?
    This one http://www.directron.com/7k09bba30fnrx.html
    It's not where I bought it, but that's it.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:42.
Find Us