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Windows 7: black screen in full screen games

23 Aug 2013   #1
alyprofu423

Windows 7 Ultimate x32
 
 
black screen in full screen games

hi guys i have a problem.in games like hitman absolution,splinter cell i have black screen error.If i play league of legends sometimes i get black screen and sometimes i dont get this error.
i get this error just when i play in full screen.
Can you tell me what i can do?


My System SpecsSystem Spec
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23 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
No dump file is present in your upload.

Please navigate to C:\windows\minidump and Upload the files if present.

If no files are logged, be sure you have windows configured correctly, you want Minidumps:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Then re-run the SF Tool and post after your next crash.

In the meantime, you can try updating your ATI Radeon HD drivers as they are out dated.

Uninstall all ATI drivers, Catalyst Control Centre following this method.

This is the Latest Version Display Driver ver. 12.104, that you will need.

Also from your Event Logs:

Code:
 
Event[946]:
  Log Name: Application
  Source: Microsoft-Windows-CAPI2
  Date: 2013-08-23T08:10:57.366
  Event ID: 4107
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-PC
  Description: 
Failed extract of third-party root list from auto
update cab at: <http://www.download.windowsupdate.co...uthrootstl.cab> with error: 
A required certificate is not within its validity period when 
verifying against the current system clock or the timestamp in the signed file.
1. Do you experience incorrect time and date settings on your computer regular?
2. Do you get any Checksum errors at Boot?

If so, replace the CMOS battery on the Motherboard, otherwise:

Please follow: Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server

Please uninstall Reg clean Pro, Widows 7 does not need such registry cleaners and they may
do more harm than good. If you need to use a registry cleaner CCleaner is recommended.

Cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #3
alyprofu423

Windows 7 Ultimate x32
 
 

for your questions:
1.no
2.no
in C:\windows\ i have minidump folder,in game i had again black screen error but nothing appear in minidump folder.i used from your link,this method

2. To have Windows Create a Small memory dump (Minidump) File on BSOD
A) Click on the Download button below to download the below.
Create_Minidump_on_BSOD.reg
My System SpecsSystem Spec
.


23 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Yes that is correct.

Update your Ati driver as shown, then play games as normal and

we will have to wait for another BSOD (hopefully not).

If you BSOD again. run the SF Tool and post up the logs.

cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #5
alyprofu423

Windows 7 Ultimate x32
 
 

still nothing in that folder
My System SpecsSystem Spec
23 Aug 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Did you crash again?

Have you updated the ATI Driver?

Cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #7
alyprofu423

Windows 7 Ultimate x32
 
 

yes i crashed again and yes i updated my ati driver...but i think i already had the latest version
My System SpecsSystem Spec
23 Aug 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi

Your logs showed the Ati driver was from 2012.

Run these tests and post back any results:

Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Test your memory:

Try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #9
alyprofu423

Windows 7 Ultimate x32
 
 

in SFC scan -->no errors
in chkdsk scan --> i dont know,i let the pc to scan and after i came back to pc that was done and i was on desktop,the scan was made after i restar the pc
i dont made the test memory

but i took CPUID HWMonitor,i played a game a little and i found that the max temperature on my radeon hd 6870 is 75 C.when i made this test i dont had the black screen error soo probably when i have black screen the temperature is more then 75.What can i do?
My System SpecsSystem Spec
23 Aug 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Thanks for the feedback Those temps look ok, not excessive.

Okay the next step is to test the memory.

Also re-run the SF Tool again and post up the new logs please.

If order to eliminate overheating issues:

1. Power off the computer and unplug from the mains.

2. Remove the case cover and check the fans are free from dust.
(Good time to re-seat the RAM modules and ensure slots are dust free)

3. Check the CPU is seated properly and clean and re-apply Thermal Cooling Paste.

4. Power up the computer and check all fans are spinning, especially PSU and CPU fans.

If the above does not solve your issue, then run some hardware tests:

Hardware - Stress Test With Prime95: Hardware - Stress Test With Prime95
CPU - Stress Test Using IntelBurnTest: CPU - Stress Test Using IntelBurnTest
Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests with HWMonitor

Post back any results

cheers

Dave
My System SpecsSystem Spec
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