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Windows 7: BSODs from general use (memory? drivers?)

23 Aug 2013   #1
LegendaryXM90

Windows 7 Pro x64
 
 
BSODs from general use (memory? drivers?)

Hello everyone,

I'm working on a client's laptop who's been getting bluescreens for a few weeks now, and I just can't for the life of me figure out the actual solution. He gets a variety of STOPS such as IRQL_NOT_LESS_OR_EQUAL, MEMORY MANAGEMENT, etc every 10 minutes or so when in normal boot and every hour or so if in safe mode. I'm leaning towards it being a RAM issue as is he. Although his RAM passes numerous stock and third party memory test (such as Memtest 86), I have not opened the laptop up and individually tested each stick, but I have strong suspicion. Here are his minidumps and all other related files from the last week or so.

Can anyone help me out? Much appreciated. Thanks a lot!


My System SpecsSystem Spec
.
23 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Free up the start-up, nothing except the antivirus is usually needed.
Startup Programs - Change
Troubleshoot Application Conflicts by Performing a Clean Startup

Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination

Upload a screenshot using:
CrystalDiskInfo
  • For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy
CPUID - HWMonitor
  • For how to upload a screenshot or file, read here
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:
SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:
Disk Check
My System SpecsSystem Spec
23 Aug 2013   #3
LegendaryXM90

Windows 7 Pro x64
 
 

I'm not sure if that's an automated answer or not but I'll address it:

I will try disabling some startup items.

Microsoft Security Essentials does not install on the computer due to error 0x80070643.

MWB scan comes up clean multiple times.

Hard Drive checks out fine.

SFC run multiple times and says file errors were found, but could not be fixed (logs indicate that's because the original files are damaged or the hashes don't match)

Could anyone please give me an answer based on the information I uploaded? Like what driver could be bad or what process/file is causing the problem?
My System SpecsSystem Spec
.

23 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

This is not an automated answer. They are templates I have saved and are used on many BSOD threads. I can obviously not keep typing the same thing every time.

Anyway, I posted those after seeing your files. Didn't seem to me as drivers being a problem but rather hardware.

But I will post after a while again if I find them, in the meantime you should complete the steps that were given.

Sorry that my post seemed to be like an automated one..

Edit: Drivers you need to update/remove.

RtsUStor.sys Fri May 8 14:15:18 2009
Realtek USB Card Reader
Driver Reference Table - RtsUStor.sys

amdxata.sys Tue May 19 23:56:59 2009
AMD storage controller driver - usually from the Windows 7 DVD
Driver Reference Table - amdxata.sys

yk62x64.sys Wed May 20 14:14:06 2009
Marvell Yukon networking
Driver Reference Table - yk62x64.sys

igdkmd64.sys Thu Jun 4 00:16:49 2009
Intel Graphics driver
Driver Reference Table - igdkmd64.sys

iaStor.sys Fri Jun 5 07:53:40 2009
Intel Storage drivers
Driver Reference Table - iaStor.sys

CtClsFlt.sys Mon Jun 15 11:06:41 2009
Creative Camera Class Upper Filter Driver
Driver Reference Table - CtClsFlt.sys

PxHlpa64.sys Wed Jun 24 05:16:35 2009
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys

stwrt64.sys Mon Jun 29 23:52:05 2009
SigmaTel High Definition Audio Codec
Driver Reference Table - stwrt64.sys

BCM42RLY.sys Wed Jul 8 06:34:55 2009
Broadcom iLine10(tm) PCI Network Adapter
Driver Reference Table - BCM42RLY.sys

bcmwl664.sys Wed Jul 8 06:45:04 2009
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Driver Reference Table - bcmwl664.sys
My System SpecsSystem Spec
24 Aug 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ah! A gem of a post! Excellent one!
My bad that I cannot add to it .... system says I need to spread some
My System SpecsSystem Spec
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 BSODs from general use (memory? drivers?)




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