BSOD repeated crashes, error 0x0000001E


  1. MrMclaren
    Posts : 1
    Windows 7 Home Premium 64 bit
       New #1

    BSOD repeated crashes, error 0x0000001E


    Hello there, everybody! First time poster, so I apologize in advance for any issues.

    I have a Gateway FX6860 Desktop
    Intel i7 Quad Core 2600
    8.00GB DDR3 Memory

    Anyways, I've been having a very annoying problem with my computer crashing fairly consistently with BSODs whenever I try to upload something like say photos to my DeviantArt account. But recently, it has expanded to when I try to connect to a network. It connects for like 5 seconds before crashing. None of these issues happen when in safe mode, which is how I'm writing this now. But it concerns me quite a bit, this desktop wasn't cheap. And this is my school/3d modeling/gaming computer so this isn't a good situation.

    System Restore was unsuccessful and merely delayed the problem.

    Here's the basic error code. It has been fairly consistent with these codes.

    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800CE78C40
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0

    I've attached the .zip files of my error report. Hopefully someone can help me understand and fix this.
      My Computer
    Quote Quote

  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Norton is a frequent cause of crashes. Please uninstall it with its removal tool.

    Use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Help protect your PC with Microsoft Security Essentials

    Malwarebytes Free
    Do not start the trial version of MalwareBytes

    You may also take a look at:
    Good & Free System Security Combination

    Make scans with -
    TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

    Online Virus Scanner Eset

    Free up the start-up, nothing except the antivirus is usually needed.
    Startup Programs - Change
    Troubleshoot Application Conflicts by Performing a Clean Startup

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Click on the
    Type CMD on Search
    Left click and Run as Administrator
    Type SFC /scannow

    Full tutorial here:
    SFC /SCANNOW Command - System File Checker

    Run Disk Check on your hard disk for file system errors and bad sectors on it:
    Disk Check

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.
    DuplexSecure - FAQ

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    Upload a screenshot using:
    CrystalDiskInfo
    For how to upload a screenshot or file, read here

    Test your Hard Drive by running:
    Hard Drive Diagnostic Procedure

    Test and Diagnose RAM Issues with Memtest86+:
    RAM - Test with Memtest86+
       Tip

    • Pay close attention to part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

      My Computer
    Quote Quote

 

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