Hello and happy Friday to you. My computer is getting a BSOD 1-2 times a day. The BCCode is 1e. Also, my IE10 is crashing on random web pages. It does not seem to be the same page every time and sometimes it crashes as soon as I launch it. This has been occurring for 1 week. No new hardware has been installed.
I am attaching the dump files.
Thank you,
Naaman Dunn
Welcome to SF :) .
Your Bugchecks show multiple offenders:Other Bugchecks are associated with with lnssatt.exe.Code:KMODE_EXCEPTION_NOT_HANDLED (1e) Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff88009b43680, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception
- This is a very common bugcheck. 0xC0000005: STATUS_ACCESS_VIOLATION A memory access violation occurred. Parameter 4 of the bug check is the address that the driver attempted to access, we can see that the address is invalid which led to the crash.
By looking at the stack we can find the culprit.
By using the lmvm command we get more information about the drivers:Code:fffff880`09b44f78 fffff880`013c1615 SYMEFA64+0xce615 fffff880`09b44f28 fffff880`013c16a5 SYMEFA64+0xce6a5 fffff880`09b44eb8 fffff880`013a00f8 SYMEFA64+0xad0f8 fffff880`09b44ea8 fffff880`013b9b97 SYMEFA64+0xc6b97 fffff880`09b44e90 fffff880`013a00f8 SYMEFA64+0xad0f8 fffff880`09b44e70 fffff880`012c9738 SYMDS64+0x5b738 fffff880`09b44e78 fffff880`012d1081 SYMDS64+0x63081 fffff880`09b44e60 fffff880`013834b0 SYMEFA64+0x904b0 fffff880`09b44e38 fffff880`01285c7b SYMDS64+0x17c7b fffff880`09b44e08 fffff880`013834b0 SYMEFA64+0x904b0 fffff880`09b44db8 fffff880`0127217f SYMDS64+0x417f fffff880`09b44d98 fffff880`013834b0 SYMEFA64+0x904b0 fffff880`09b44da0 fffff880`013834b0 SYMEFA64+0x904b0 fffff880`09b44d08 fffff880`0127aa2d SYMDS64+0xca2d fffff880`09b44c58 fffff880`012850cb SYMDS64+0x170cb fffff880`09b44c18 fffff880`012d49d4 SYMDS64+0x669d4 fffff880`09b44bf8 fffff880`012c9738 SYMDS64+0x5b738 fffff880`09b44a58 fffff880`0128929e SYMDS64+0x1b29e fffff880`09b44a08 fffff880`0128618d SYMDS64+0x1818d fffff880`09b449e8 fffff880`01279a78 SYMDS64+0xba78 fffff880`09b449c8 fffff880`0127bb70 SYMDS64+0xdb70 fffff880`09b44988 fffff880`0127b5d8 SYMDS64+0xd5d8 fffff880`09b44998 fffff880`0127b436 SYMDS64+0xd436 fffff880`09b449a8 fffff880`01270a47 SYMDS64+0x2a47 fffff880`09b44968 fffff880`01279015 SYMDS64+0xb015 fffff880`09b44928 fffff880`01278f10 SYMDS64+0xaf10 fffff880`09b448e8 fffff880`01276cad SYMDS64+0x8cad fffff880`09b448b8 fffff880`01276849 SYMDS64+0x8849 fffff880`09b44888 fffff880`01273200 SYMDS64+0x5200 fffff880`09b44868 fffff880`01273e78 SYMDS64+0x5e78 fffff880`09b447e8 fffff880`012d8437 SYMDS64+0x6a437 fffff880`09b447b8 fffff880`012bb58b SYMDS64+0x4d58b fffff880`09b445b8 fffff880`012bb58b SYMDS64+0x4d58b fffff880`09b43cb8 fffff880`0126e000 SYMDS64 fffff880`09b43cc0 fffff880`012cd568 SYMDS64+0x5f568 fffff880`09b43cc8 fffff880`0126e000 SYMDS64 fffff880`09b43cd0 fffff880`012cde8c SYMDS64+0x5fe8c fffff880`09b43cd8 fffff880`0126e000 SYMDS64 fffff880`09b43ce0 fffff880`012cb750 SYMDS64+0x5d750 fffff880`09b43ce8 fffff880`0126e000 SYMDS64 fffff880`09b43cf0 fffff880`012cb774 SYMDS64+0x5d774 fffff880`09b43cf8 fffff880`0126e000 SYMDS64 fffff880`09b43d00 fffff880`012cb918 SYMDS64+0x5d918 fffff880`09b43d08 fffff880`0126e000 SYMDS64 fffff880`09b43d10 fffff880`012cb93c SYMDS64+0x5d93c fffff880`09b43d18 fffff880`0126e000 SYMDS64 fffff880`09b43d20 fffff880`012cbac8 SYMDS64+0x5dac8 fffff880`09b43d28 fffff880`0126e000 SYMDS64 fffff880`09b43d30 fffff880`012cbb10 SYMDS64+0x5db10 fffff880`09b43d38 fffff880`0126e000 SYMDS64 fffff880`09b43d40 fffff880`012cc1dc SYMDS64+0x5e1dc fffff880`09b43d48 fffff880`0126e000 SYMDS64 fffff880`09b43d50 fffff880`012cc044 SYMDS64+0x5e044 fffff880`09b43d58 fffff880`0126e000 SYMDS64 fffff880`09b43d60 fffff880`012cd8c8 SYMDS64+0x5f8c8 fffff880`09b43d68 fffff880`012f3000 SYMEFA64 fffff880`09b43d70 fffff880`013ae20c SYMEFA64+0xbb20c fffff880`09b43d80 fffff880`012bb58c SYMDS64+0x4d58c
Code:4: kd> lmvm SYMDS64 start end module name fffff880`0126e000 fffff880`012df000 SYMDS64 T (no symbols) Loaded symbol image file: SYMDS64.SYS Image path: \SystemRoot\system32\Drivers\SEP\0C01044D\0191.105\x64\SYMDS64.SYS Image name: SYMDS64.SYS Timestamp: Fri Apr 29 01:42:29 2011 (4DB9ED55)
Code:4: kd> lmvm SYMEFA64 start end module name fffff880`012f3000 fffff880`013dc000 SYMEFA64 T (no symbols) Loaded symbol image file: SYMEFA64.SYS Image path: \SystemRoot\system32\Drivers\SEP\0C01044D\0191.105\x64\SYMEFA64.SYS Image name: SYMEFA64.SYS Timestamp: Wed Feb 22 19:39:48 2012 (4F452864)
We can see that they are very old!
These two drivers are a part of Symantec Endpoint Protection.Remove Symantec Endpoint Protection.Code:Start Menu\Programs\Symantec Endpoint Protection
Install Microsoft Security Essentials instead.
TipIf you're encountering problems with removing SEP visit the link below.
Update your Intel(R) 82579LM Gigabit Network Connection driver.Code:C:\program files (x86)\gfi\languard 11 agent\lnssatt.exe
- Remove GFI LANgaurd (for troubleshooting purposes).
Code:4: kd> lmvm e1c62x64 start end module name fffff880`0420c000 fffff880`0425c000 e1c62x64 (deferred) Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys Image name: e1c62x64.sys Timestamp: Thu Oct 28 18:42:28 2010 (4CC999E4)
Quote