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Windows 7: BSOD although most of time PC just freezes (looping sound) or resets

24 Aug 2013   #1
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD although most of time PC just freezes (looping sound) or resets

This happens several times a day, most of the times the PC resets, sometimes it freezes with looping sound or I get a BSOD, lately after logging on to win 7 after a BSOD it sometimes says PCI express stopped working.

Things that usually lead to this problem: torrenting (utorrent or torch) will reset after a random time, when I leave it on over night it always resets, I have to use safe mode when torrenting, and even then albeit rarely I have witnessed some resets.

Trying to play Dota 2 (always resets on title screen), does happen in other games like League of Legends (once per match usually), Diablo 3 and Wow (once or twice a day).

Sometimes it will happen as soon as I login to win 7, or while browsing.

I have taken the PC to the store where I bought it to get it fixed and twice they said they tested everything and found nothing wrong with it.


My System SpecsSystem Spec
.
25 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
===============================================================================
Common Platform Error Record @ fffffa80043be038
-------------------------------------------------------------------------------
Record Id     : 01cea0165042258e
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 8/23/2013 17:44:09 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa80043be0b8
Section       @ fffffa80043be148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:d138
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa80043be17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa80043be1b8
  Uncorrectable Error Status    : 00014000 ur ecrc mtlp rof UC ca CTO fcp ptlp sd dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00002000 ADV rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 0000000e ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 4a000001 01000004 00180040 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00
VenId:DevId : 8086:d138 means Core Processor PCI Express Root Port 1.

I am guessing it has something to do with the NVIDIA GeForce GTS 450.

ITEMVALUE
Porta de E/S 0x000003C0-0x000003DF NVIDIA GeForce GTS 450
Porta de E/S 0x000003C0-0x000003DF Intel(R) processor PCI Express Root Port 1 - D138

If you change it to another port, does it do the same thing?
My System SpecsSystem Spec
25 Aug 2013   #3
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If by port you mean slot, my motherboard only has 1 PCIe slot. If not, I don't know how to change it.
My System SpecsSystem Spec
.

25 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Then we need to find alternative ways to troubleshoot.

The display driver, the latest version is known to be buggy. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

At the same time, plan to update the BIOS, as it is old.
Code:
BiosVersion = WBIBX10J.86A.0122.2009.0802.2219
BiosReleaseDate = 08/02/2009
The updates to Version: 0336 are available at https://downloadcenter.intel.com/Det...P55WB&lang=eng
Quote:
This download record provides three options for updating the BIOS of the Intel® Desktop Board DP55WB. You only need to download one.

Important: If your board's AA# is E64798-208 or later, you must use BIOS version 0319 or later. Earlier BIOS versions will not work.
warning   Warning
BIOS update is risky. If you are not sure about what you are going to do, better you take help of somebody knowing about it or a technician.

Whatever you will do is at your own risk.


Let us know the results.
My System SpecsSystem Spec
25 Aug 2013   #5
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The PSU calculator result: Recommended
PSU Wattage:
* my PSU is 500 w.

No overclocking.

Going to test the rest of the stuff now.

I was actually using the Nvidia sound driver, so I'm going to have to install it again.

Installed new BIOS and uploaded speccy ss, pc was on since yesterday but I was only torrenting and browsing, should I send another after 2 hours of gaming?

I did the stress test with fullscreen 1920 x 1200 2x AA, didn't see any artifacts, after a few minutes the temperature leveled out at 78o C so I stopped the test.

I did everything you listed.
My System SpecsSystem Spec
25 Aug 2013   #6
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just now in the middle of a League of Legends match the PC turned off and the system alarm started beeping, when this happened a few times a month ago, I reconnected the ram and GPU cables, but this time I just turned it off and on again.
My System SpecsSystem Spec
25 Aug 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Here is the info we need.

Attachment 283170

Its hot. Hot beyond the critical level. So it may cause the issue that you are facing. We need to try to reduce the temperature there.

Dismantle the computer. Clean the inside, carefully. Clean everything including all the fan grills and air vents so that it can blow the hot air out easily. When re-seating, apply new thermal paste to the CPU.



When all is done, let us see another speccy screenshot; and let us know if the issue is continuing or not.

Also, the PSU is not enough for your case IMHO. I would suggest you to get a bigger one, say 650 watts at least.
My System SpecsSystem Spec
25 Aug 2013   #8
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm going to take it to the shop to get a new 650 w PSU and clean/change the thermal paste, I'll post the ss then, probably going to take about 2 weeks to get it back.
My System SpecsSystem Spec
25 Aug 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you are not opting for any warranty servicing, it will take two hours at a maximum
My System SpecsSystem Spec
04 Sep 2013   #10
thiagota

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just got my pc back, got a 750w PSU and had it cleaned and replaced the thermal paste, CPU temperature is still over 70o C while browsing within a few minutes of turning it on. The screenshot is from 30 mins of regular use.

Update: after 1 hour of use it turned off and started beeping...last temperature I saw was 96o C.

What should I do now?
My System SpecsSystem Spec
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 BSOD although most of time PC just freezes (looping sound) or resets




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