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Windows 7: Windows 7 freezes during Restart & Shut Down

21 Oct 2009   #1

Windows 7
Windows 7 freezes during Restart & Shut Down

Hi m8s one friend of mine has a strange problem with 7 He can not restart or shut down without hitting the power button in his case. it goes to the logging off, and then the Shutting down screen and then just freezes. this happens every single time since the install.

I setup his machine a few times (clean no custom setup) but the problem exists..

System specs Win7 b7600

ASUS P5W DH Deluxe (with latest bios)
Intel Core 2 Duo E6400
CPU Arch : 1 CPU - 2 Cores - 2 Threads
CPU PSN : Intel Core2 CPU 6400 @ 2.13GHz
CPUID : 6.F.6 / Extended : 6.F
CPU Cache : L1 : 2 x 32 / 2 x 32 KB - L2 : 2048 KB
Core : Conroe (65 nm) / Stepping : B2
Freq : 2771.35 MHz (346.42 * 8)
MB Brand : Asus
MB Model : P5W DH Deluxe
NB : Intel i975X rev C0
SB : Intel 82801GB (ICH7/R) rev A1
GPU Type : NVIDIA GeForce 9600 GT
GPU Clocks : Core 650 MHz / RAM 900 MHz

RAM : 4096 MB DDR2 Dual Channel
RAM Speed : 259.8 MHz (4:3) @ 5-6-6-18
Slot 1 : 1024MB (5300)
Slot 1 Manufacturer : Kingston
Slot 2 : 1024MB (5300)
Slot 2 Manufacturer : Kingston
Slot 3 : 1024MB (5300)
Slot 3 Manufacturer : Kingston
Slot 4 : 1024MB (5300)
Slot 4 Manufacturer : Kingston

Thanks for ur help

My System SpecsSystem Spec
21 Oct 2009   #2
Microsoft MVP


Check the chipset, storage and video drivers. Make sure that you have Win7 drivers for all of them.

Ensure that your BIOS is updated.
Set the RAM voltages to Auto and try that.
Ensure that you're not running an older version of ASACPI.SYS (it's located in the C:\Windows\System32\Drivers folder) The Win7 version is dated 2009.
My System SpecsSystem Spec
22 Oct 2009   #3

Windows 7

Thank u my friend i will check it
My System SpecsSystem Spec

23 Oct 2009   #4

windows 7
Compaq CQ70 does the same

My problem is similar. When I logoff or try to enter sleep mode by closing the lid on my laptop it freezes usually with the log off screen.

I removed all process before login off with no results.

I hope you find a fix.
My System SpecsSystem Spec
24 Oct 2009   #5

Windows 7

I think my problem is the latest windows driver update for nvidia.
I install the latest drvs version 191.07 ... untill now no freezes at restart and shutdown

please give us feedback
My System SpecsSystem Spec
24 Oct 2009   #6
Microsoft MVP


I've seen a couple of threads that have issues with the latest nVidia driver.
Try rolling back the driver in Device Manager to see if that "fixes" it.
My System SpecsSystem Spec
25 Oct 2009   #7

Windows 7

Quote   Quote: Originally Posted by usasma View Post
I've seen a couple of threads that have issues with the latest nVidia driver.
Try rolling back the driver in Device Manager to see if that "fixes" it.
thanks m8
My System SpecsSystem Spec

 Windows 7 freezes during Restart & Shut Down

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