New
#1
BSOD ntoskrnl.exefollowing hal.dll crash
Repeated crashes, often whilst Google Chrome being used. Any idea's why? Possibly started after NVIDA Driver update a few months ago but can't be sure. Thanks for any help
Repeated crashes, often whilst Google Chrome being used. Any idea's why? Possibly started after NVIDA Driver update a few months ago but can't be sure. Thanks for any help
Hello BlueSprint.Code:BIOS Version 1203 = The latest version available at ASUS BIOS Starting Address Segment f000 BIOS Release Date 06/25/2008
A stop 0x124 is basically a hardware level error, and it is very possible for such an old computer.
If you can frame an idea that the driver update has anything to do with the BSODs, you may plan to roll it back to the earlier version.
Device Manager - Roll Back Driver
You updated the driver on 1st of July, and the BSODs started from 3rd July.
Considering the age of the computer, I want to suggest you the following tests:
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
Stress test the CPU.
Hardware - Stress Test With Prime95
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.
Let us know the results.
________________________________________________________
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8007dbd2d8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`031a86f0 fffff800`03115ca9 : fffffa80`07dbd2b0 fffffa80`06a32660 00000000`00000006 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c fffff880`031a8c10 fffff800`02ff6e97 : fffffa80`07dbd2b0 fffff800`030702d8 fffffa80`06a32660 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`031a8c40 fffff800`02f5e285 : fffff800`030d1b40 00000000`00000001 fffffa80`079b29c0 fffffa80`06a32660 : nt!WheapProcessWorkQueueItem+0x57 fffff880`031a8c80 fffff800`02ed4261 : fffff880`01090e00 fffff800`02f5e260 fffffa80`06a32600 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`031a8cb0 fffff800`03168bae : 00000000`00000000 fffffa80`06a32660 00000000`00000080 fffffa80`06a20040 : nt!ExpWorkerThread+0x111 fffff880`031a8d40 fffff800`02ebb8c6 : fffff880`02f64180 fffffa80`06a32660 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`031a8d80 00000000`00000000 : fffff880`031a9000 fffff880`031a3000 fffff880`03d06740 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV Followup: MachineOwner --------- 1: kd> !errrec fffffa8007dbd2d8 =============================================================================== Common Platform Error Record @ fffffa8007dbd2d8 ------------------------------------------------------------------------------- Record Id : 01cea1c5bc22a765 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 8/25/2013 19:03:13 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ fffffa8007dbd358 Section @ fffffa8007dbd430 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : BUS error Operation : Generic Flags : 0x00 Level : 0 CPU Version : 0x00000000000006fb Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ fffffa8007dbd3a0 Section @ fffffa8007dbd4f0 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : fb 06 00 00 00 08 04 00 - bd e3 00 00 ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ fffffa8007dbd4f0 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ fffffa8007dbd3e8 Section @ fffffa8007dbd570 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0) Status : 0xf200084000000800
Thanks ARC, I'll work my way through those things and report back.