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Windows 7: BSOD Playing Planetside 2 DRIVER_IRQL_NOT_LESS_OR_EQUAL

25 Aug 2013   #1
Eboone

Windows 7 65bit
 
 
BSOD Playing Planetside 2 DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi,
I am getting a BSOD while playing Planetside 2. I have attached the file from the diagnostic tool. Any help is greatly appreciated.


My System SpecsSystem Spec
.
26 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Eboone.

Plantronics GameCom driver is failing here.
Code:
fffff800`00b9c098  fffff880`064da749Unable to load image \SystemRoot\system32\drivers\PLTGC.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
 PLTGC+0x6f749
Search for updates in Plantronics Wireless Headsets, Bluetooth Headset, Office and Contact Center, Enterprise Solutions | Plantronics

Intel(R) USB 3.0 eXtensible Host Controller Driver is also failing.
Code:
fffff800`00b9c0b0  fffff880`05a93f10Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x7bf10
Update it from https://downloadcenter.intel.com/default.aspx

The display driver is also failing.
Code:
fffff800`00b9c8e8  fffff880`04c687e9Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x377e9
But the driver is latest. So we cannot blame the driver itself. Let us check some other display related things that may cause the driver crashed.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffb1e0, 2, 8, ffffffffffffb1e0}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffffffffffb1e0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: ffffffffffffb1e0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003abd100
GetUlongFromAddress: unable to read from fffff80003abd1c0
 ffffffffffffb1e0 

CURRENT_IRQL:  2

FAULTING_IP: 
+0
ffffffff`ffffb1e0 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000b9c290 -- (.trap 0xfffff80000b9c290)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000003 rbx=0000000000000000 rcx=fffffa800cd88100
rdx=0000000000000102 rsi=0000000000000000 rdi=0000000000000000
rip=ffffffffffffb1e0 rsp=fffff80000b9c428 rbp=fffffa800cd88128
 r8=fffffa8010687901  r9=0000000000000005 r10=fffff80003810000
r11=fffffa8010687958 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
ffffffff`ffffb1e0 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003885129 to fffff80003885b80

FAILED_INSTRUCTION_ADDRESS: 
+0
ffffffff`ffffb1e0 ??              ???

STACK_TEXT:  
fffff800`00b9c148 fffff800`03885129 : 00000000`0000000a ffffffff`ffffb1e0 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c150 fffff800`03883da0 : 00000000`00000000 fffff880`05d51642 00000000`00000000 fffffa80`0cd88128 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c290 ffffffff`ffffb1e0 : fffff800`0389085c fffff800`00b9c4c0 fffffa80`00000000 00000003`40050088 : nt!KiPageFault+0x260
fffff800`00b9c428 fffff800`0389085c : fffff800`00b9c4c0 fffffa80`00000000 00000003`40050088 00000000`00000005 : 0xffffffff`ffffb1e0
fffff800`00b9c430 fffff800`0389069d : fffffa80`0cd88120 fffffa80`0cd88168 fffffa80`0cd88168 00000000`00000102 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`038905de : 00000003`b83475bf fffff800`00b9cb18 00000000`00019005 fffff800`03a03328 : nt!KiProcessExpiredTimerList+0x6d
fffff800`00b9caf0 fffff800`038903c7 : 00000001`3c932fc2 00000001`00019005 00000001`3c932f54 00000000`00000005 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0387d88a : fffff800`03a00e80 fffff800`03a0ecc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`03883da0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  51db806a

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD Playing Planetside 2 DRIVER_IRQL_NOT_LESS_OR_EQUAL




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