BSOD need help Please


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    BSOD need help Please


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFFA8004BA03EF
    BCP3: 0000000000000000
    BCP4: 000007FFFFFA003C
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\082513-79950-01.dmp
    C:\Users\Scuderi-HPDV6\AppData\Local\Temp\WER-169167-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    See SF Diagnostic Tool file attachment
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums.

    Trend Micro can be a cause of BSOD's. Please uninstall it and replace it with Microsoft Security Essentials to test.
    Code:
    Start Menu\Programs\Trend Micro Titanium Internet Security 2012	ScuderiHPDV6\Lorenza:Start Menu\Programs\Trend Micro Titanium Internet Security 2012	ScuderiHPDV6\Lorenza
    Start Menu\Programs\Trend Micro Titanium Internet Security 2012\More Tools and Help	ScuderiHPDV6\Lorenza:Start Menu\Programs\Trend Micro Titanium Internet Security 2012\More Tools and Help	ScuderiHPDV6\Lorenza
    ------------------------
    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Make scans with these tools -

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here

    Further Tests:

    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to Part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.


    Let us know the results.

    Dumps....
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\SF_25-08-2013\082513-79950-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`0309c670
    Debug session time: Mon Aug 26 05:40:47.709 2013 (UTC + 6:00)
    System Uptime: 0 days 0:14:01.675
    Loading Kernel Symbols
    ..
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    .............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffffa8004ba03ef, 0, 7fffffa003c}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ad )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa8004ba03ef, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000007fffffa003c, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003106100
    GetUlongFromAddress: unable to read from fffff800031061c0
     0000000000000000 Nonpaged pool
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    +0
    fffffa80`04ba03ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch]
    
    BUGCHECK_STR:  0x1E_c0000005_R
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800ab304d0 -- (.trap 0xfffff8800ab304d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80071e02d0
    rdx=000007fffffa0000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffffa8004ba03ef rsp=fffff8800ab30660 rbp=fffff800030742d8
     r8=fffffa8006085c10  r9=0000000000000000 r10=fffffa8006a046d0
    r11=fffffa80071a6040 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    fffffa80`04ba03ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch] ds:000007ff`fffa003c=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002f21a88 to fffff80002ed6fc0
    
    STACK_TEXT:  
    fffff880`0ab2fc48 fffff800`02f21a88 : 00000000`0000001e ffffffff`c0000005 fffffa80`04ba03ef 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0ab2fc50 fffff800`02ed6642 : fffff880`0ab30428 fffff880`0ab30980 fffff880`0ab304d0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487ad
    fffff880`0ab302f0 fffff800`02ed51ba : 00000000`00000000 000007ff`fffa003c fffff8a0`00001900 fffff880`0ab30980 : nt!KiExceptionDispatch+0xc2
    fffff880`0ab304d0 fffffa80`04ba03ef : fffff800`030742d8 fffff880`0ab306e0 fffffa80`04ba2400 fffffa80`04ba33d0 : nt!KiPageFault+0x23a
    fffff880`0ab30660 fffff800`030742d8 : fffff880`0ab306e0 fffffa80`04ba2400 fffffa80`04ba33d0 00000000`00000000 : 0xfffffa80`04ba03ef
    fffff880`0ab30668 fffff880`0ab306e0 : fffffa80`04ba2400 fffffa80`04ba33d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
    fffff880`0ab30670 fffffa80`04ba2400 : fffffa80`04ba33d0 00000000`00000000 00000000`00000000 fffff880`0ab30740 : 0xfffff880`0ab306e0
    fffff880`0ab30678 fffffa80`04ba33d0 : 00000000`00000000 00000000`00000000 fffff880`0ab30740 00000000`00000002 : 0xfffffa80`04ba2400
    fffff880`0ab30680 00000000`00000000 : 00000000`00000000 fffff880`0ab30740 00000000`00000002 00000000`00100000 : 0xfffffa80`04ba33d0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+487ad
    fffff800`02f21a88 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+487ad
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
    
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ad
    
    BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ad
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Removed Trend, installed MSE and ran scan/removed threats, installed TDSSKiller and ran scan/removed threats, and disabled startup items. This resolved the issue.

    Thanks for the great support and quick response.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks for the update!
    Please wait for a week before you mark your thread as solved :)

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

      My Computer


 

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