BSOD sleep mode, error


  1. Posts : 2
    Windows 7 professional 32-bit
       #1

    BSOD sleep mode, error


    I have been getting this problem since 1 months. Whenever I wake my laptop from sleep I get the blue error screen and it appears 3-4 times in starting my laptop. It comes after the windows 7 loading logo goes off...
    Here is the dump file...
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

       Tip
    Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

    You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy

    Update your BIOS: BIOS Version/Date INSYDE 1.50, 12/15/2009

    Security App
    Code:
    Start Menu\Programs\AVG 2011	Public:Start Menu\Programs\AVG 2011	Public
    Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.

    Daemon Tools/Alcohol %
    Code:
    Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

    • For how to upload a screenshot or file, read here

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    Disk Check
    For errors on your Hard drive(s): How to Run Disk Check in Windows 7

    Heat:
    -Only use the laptop on a hard surface with nothing blocking any of the vents.
    -Use a laptop cooling pad if possible
    -Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
    -Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

    System Temperature

    Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    SFC /scannow to check windows for corruption:

    How to Repair Windows 7 System Files with System File Checker
    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    sfc /scannow
    and hit enter.

    Memtest86+
    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 85ef2024, f2000040, 800}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 85ef2024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000800, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  1f
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
    
    Followup: MachineOwner
    ---------
    
    1: kd> !errrec 85ef2024
    ===============================================================================
    Common Platform Error Record @ 85ef2024
    -------------------------------------------------------------------------------
    Record Id     : 01ce779551d1fdc7
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/3/2013 2:31:09 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ 85ef20a4
    Section       @ 85ef217c
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x86
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x000000000001067a
    Processor ID  : 0x0000000000000001
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ 85ef20ec
    Section       @ 85ef223c
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : 7a 06 01 00 00 08 02 01 - bd e3 08 0c ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ 85ef223c
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ 85ef2134
    Section       @ 85ef22bc
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 1 Bank 0)
      Status      : 0xf200004000000800
    Peruse these links as well:
    Thermal Paste and How To Use It | techPowerUp
    Avoid Static Damage to Your PC | PCWorld
    Power Supply Information and Selection - Tech Support Forum
    Basic computer troubleshooting
    How To Clear CMOS
    How to clean your PC of dust and dirt
    How to clean a computer
      My Computer


  3. Posts : 2
    Windows 7 professional 32-bit
    Thread Starter
       #3

    Some of the results.....


    I uninstalled all the applications and antiviruses...
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay, you are having serious heat issues.
    Please follow the rest of the recommendations specially regarding the heat.
    How To Clear CMOS (Reset BIOS)

    Dismantle the computer. Clean the air vents and fan grills. Also apply new thermal paste.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Any updates? New bsods?
      My Computer


 

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