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Windows 7: BSOD After opening laptop when left running. 0x000004f

27 Aug 2013   #11
timchya

Windows 7/8
 
 

Okay, finished running device verifier and got my BSOD. Want me to upload it as well?


My System SpecsSystem Spec
.
27 Aug 2013   #12
YoYo155

Windows 10
 
 

Yes do upload the new dumps please.
My System SpecsSystem Spec
27 Aug 2013   #13
timchya

Windows 7/8
 
 

Just attached the dump file.
My System SpecsSystem Spec
.

27 Aug 2013   #14
YoYo155

Windows 10
 
 

The dump is the same as other ones.
  1. Enable the Guest Account and see if the problem persist.
  2. If it does upload the new dump.




Note   Note
If the above steps do not help in mitigating the the problem update your BIOS

Tip   Tip
Connect the laptop to the AC-adapter and do not disconnect it until the procedure is done.

warning   Warning
Flashing the BIOS is a risky procedure, any interruption will render the PC useless!
Continue at your own risk.


Download the latest BIOS version 1.18.
My System SpecsSystem Spec
27 Aug 2013   #15
Pauly

Win7 Ultimate X64
 
 

Aaargh just lost an entire post refreshing screen f***

Long story short dump reports csrss error Client/Server Runtime Subsystem - Wikipedia, the free encyclopedia which makes sense as thats the user mode area of windows
Dump not loading properly so may not be reliable, csrss is core part of windows and you passed sfc scan ???

Can you clarify
Post 3 says
There is a completely fresh install of Windows 7 on this HDD

Post 7 says
this happened AFTER an SSD swap and new image of Win 7 was loaded onto the PC

did you perform clean install or reimage old drive to new
My System SpecsSystem Spec
28 Aug 2013   #16
centaur78

Windows 7 ultimate x64
 
 

Hi

Your BIOS has updates, currently at version 1.18

Second you have the below entry in the system logs

Quote:
Event[2832]:
Log Name: System
Source: Service Control Manager
Date: 2013-08-26T09:58:11.145
Event ID: 7026
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: YMCA-Lap
Description:
The following boot-start or system-start driver(s) failed to load:
cdrom
Follow this Kb to fix this issue



One you do the above Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look
My System SpecsSystem Spec
28 Aug 2013   #17
timchya

Windows 7/8
 
 

Hey guys,

sorry I was away yesterday afternoon with a client.

I just got bluescreened again in guest mode. I've attached the dump file to this post.

@Pauly - I installed a new SSD and installed a fresh copy of Windows 7, sorry for not being clear.

@centaur78 - Uploading the .arn autoruns file in this post as well. Will follow the instructions in the kb afterwards. EDIT: Misread your post! This autorun is from before playing with any of those settings. I'll get right on it, woops.
My System SpecsSystem Spec
28 Aug 2013   #18
timchya

Windows 7/8
 
 

Hey guys, posting with an updated dump file as well as autoruns file. I updated the BIOS to 1.18 and followed the instructions in the KB listed by centaur to fix the cd issue that was there. Still getting BSOD. Anyhow, autoruns and dump after the fact.
My System SpecsSystem Spec
29 Aug 2013   #19
centaur78

Windows 7 ultimate x64
 
 

Unckeck the below items from the respective tab of Autoruns

Under "LOGON"
  1. HotKeysCmds
  2. IgfxTray
  3. Persistence
  4. Adobe ARM
  5. BCSSync
  6. Internet Explorer (Delete this Entry)
  7. Sidebar (Delete this Entry)

Under "SCHEDULED TASKS"
  1. \Adobe Flash Player Updater
  2. \ISM-UpdateService-e57b59e7-5862-4250-9ce0-76fb411dc0d2
  3. \ISM-UpdateService-e57b59e7-5862-4250-9ce0-76fb411dc0d2
  4. \Microsoft\Windows\NetTrace\GatherNetworkInfo
  5. \Microsoft\Windows\Windows Media Sharing\UpdateLibrary

Under "SERVICES"
  1. AdobeARMservice
  2. AdobeFlashPlayerUpdateSvc
  3. cphs
  4. WMPNetworkSvc

Once this is done, restart the system and let me know if it BSOD.
My System SpecsSystem Spec
29 Aug 2013   #20
timchya

Windows 7/8
 
 

Just did, still BSOD.
My System SpecsSystem Spec
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 BSOD After opening laptop when left running. 0x000004f




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