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Windows 7: Random BSOD's

26 Aug 2013   #1
Peej

Windows 7 Home Premium x64
 
 
Random BSOD's

Hi!

I built my own desktop PC within the past 4 months or so and have had no problems up until recently. This past week I moved into my new apartment and shipped my PC securely in a cardboard box with Styrofoam lining.

Since the move, though, I have been getting random, periodic BSOD crashes. After each one I am presented with a window and the same information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880092C3B7E
BCP3: FFFFF88003571578
BCP4: FFFFF88003570DD0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have attached the necessary files. Thanks for any help anyone can provide!


My System SpecsSystem Spec
.
26 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.

Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Norton is a known cause to BSOD's. Please uninstall it and replace with MSE.
------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.As an alternative: ------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Update your Atheros Driver from here:
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows
------------------------
Make scans with these tools -------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Let us know the results.

Dump Summary:
Code:
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880092c3b7e, fffff88003571578, fffff88003570dd0}

Probably caused by : athrx.sys ( athrx+59b7e )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880092c3b7e, The address that the exception occurred at
Arg3: fffff88003571578, Exception Record Address
Arg4: fffff88003570dd0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
athrx+59b7e
fffff880`092c3b7e 8b4004          mov     eax,dword ptr [rax+4]

EXCEPTION_RECORD:  fffff88003571578 -- (.exr 0xfffff88003571578)
ExceptionAddress: fffff880092c3b7e (athrx+0x0000000000059b7e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000004
Attempt to read from address 0000000000000004

CONTEXT:  fffff88003570dd0 -- (.cxr 0xfffff88003570dd0)
rax=0000000000000000 rbx=fffffa8008eb1050 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8006dda040 rdi=fffff880035718f0
rip=fffff880092c3b7e rsp=fffff880035717b0 rbp=fffff8000321f280
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000078
r11=0000000000000000 r12=fffffa80094670a0 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
athrx+0x59b7e:
fffff880`092c3b7e 8b4004          mov     eax,dword ptr [rax+4] ds:002b:00000000`00000004=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000004

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b1100
GetUlongFromAddress: unable to read from fffff800032b11c0
 0000000000000004 Nonpaged pool

FOLLOWUP_IP: 
athrx+59b7e
fffff880`092c3b7e 8b4004          mov     eax,dword ptr [rax+4]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff880035718e0 to fffff880092c3b7e

STACK_TEXT:  
fffff880`035717b0 fffff880`035718e0 : fffffa80`09a43e70 fffffa80`08eb1050 fffff880`092c941d fffff880`035718e0 : athrx+0x59b7e
fffff880`035717b8 fffffa80`09a43e70 : fffffa80`08eb1050 fffff880`092c941d fffff880`035718e0 fffff880`0934c703 : 0xfffff880`035718e0
fffff880`035717c0 fffffa80`08eb1050 : fffff880`092c941d fffff880`035718e0 fffff880`0934c703 00000000`00000000 : 0xfffffa80`09a43e70
fffff880`035717c8 fffff880`092c941d : fffff880`035718e0 fffff880`0934c703 00000000`00000000 fffffa80`090200ff : 0xfffffa80`08eb1050
fffff880`035717d0 fffff880`035718e0 : fffff880`0934c703 00000000`00000000 fffffa80`090200ff fffff880`03571838 : athrx+0x5f41d
fffff880`035717d8 fffff880`0934c703 : 00000000`00000000 fffffa80`090200ff fffff880`03571838 fffffa80`094670a0 : 0xfffff880`035718e0
fffff880`035717e0 00000000`00000000 : fffffa80`090200ff fffff880`03571838 fffffa80`094670a0 fffffa80`08eb1050 : athrx+0xe2703


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  athrx+59b7e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athrx

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d6419db

STACK_COMMAND:  .cxr 0xfffff88003570dd0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_athrx+59b7e

BUCKET_ID:  X64_0x7E_athrx+59b7e

Followup: MachineOwner
---------

2: kd> lmvm athrx
start             end                 module name
fffff880`0926a000 fffff880`0950c000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Feb 23 02:17:31 2011 (4D6419DB)
    CheckSum:         0029D477
    ImageSize:        002A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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