BSOD fairly random 0x0000000a IRQL_NOT_LESS_OR_EQUAL

Houndy · 27 Aug 2013

Hi everyone,

I have a blue screen at fairly random times but mainly whilst playing games. It occurs fairly frequently whilst playing DOTA2 but has occurred when playing other games and sometimes when watching videos.

I have run the diagnostic tool and attached it to this thread.

My computer was bought per-overclocked from overclockers.co.uk and ideally I don't want to mess around with those settings if possible.

I would really appreciate your help as this is happening fairly frequently. Furthermore, I am not overly experienced in technical aspects, hence why I bought a pre-made PC so I will try my best with any information you give me!

Thank you!

Ben

YoYo155 · 27 Aug 2013

The bugchecks you're experiencing point to a buggy display driver:

Code:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

Arguments:
Arg1: ffffffffffffffaf, memory referenced
Arg2: 0000000000000009, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80000b9c7b7, address which referenced memory

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.

Code:

!irql
Debugger saved IRQL for processor 0x0 -- 2 (DISPATCH_LEVEL)

Code:

fffff800`00b9c768  fffff880`0540bfd1 nvlddmkm+0x206fd1
fffff800`00b9c788  fffff880`05398acc nvlddmkm+0x193acc
fffff800`00b9c7b8  fffff880`0538af46 nvlddmkm+0x185f46
fffff800`00b9c888  fffff880`0540bfd1 nvlddmkm+0x206fd1
fffff800`00b9c8a8  fffff880`054072dd nvlddmkm+0x2022dd
fffff800`00b9c8d8  fffff880`053857e0 nvlddmkm+0x1807e0
fffff800`00b9c918  fffff880`052db812 nvlddmkm+0xd6812
fffff800`00b9c938  fffff880`052b9c42 nvlddmkm+0xb4c42
fffff800`00b9c940  fffff880`052db7b5 nvlddmkm+0xd67b5
fffff800`00b9c9a8  fffff880`052dfe38 nvlddmkm+0xdae38
fffff800`00b9c9b8  fffff880`052db7b5 nvlddmkm+0xd67b5
fffff800`00b9c9d8  fffff880`052b9f46 nvlddmkm+0xb4f46
fffff800`00b9ca08  fffff880`053163e7 nvlddmkm+0x1113e7
fffff800`00b9ca30  fffff880`0531637f nvlddmkm+0x11137f

Driver Reference Table - nvlddmkm.sys

You are using driver version 320.49, which is known to be buggy.

Code:

Name    NVIDIA GeForce GTX 670
Driver Version    9.18.13.2049

Arc said:

Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Cleanup your startup by following this tutorial.

Troubleshoot Application Conflicts by Performing a Clean Startup

Update your intel drivers, using this online utility.

Intel® Driver Update Utility

Let us know the results :).

Ohh and welcome to SF.

Houndy · 27 Aug 2013

Thank you for such a quick reply!

It was actually an older version than that one as I updated the graphics drivers before running this test. Sorry to be confusing about that! So should I still go back to this version, or try it with the latest drivers first?

I have cleaned up the start up and updating the intel drivers now!

Again thank you for such a quick reply! :)

YoYo155 · 27 Aug 2013

Yes it is best to limit the known factors as much as possible,
Follow the steps in the post above in order to install 314.22.

If issues arise let us know!

Houndy · 27 Aug 2013

Ok done all that, will let you know if it is still happening or not.

Thanks! :)