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Windows 7: BSOD with Qualcomm WLAN(?) - BCCode d1, 4a

05 Sep 2013   #51
asura8

Windows 7 Ultimate x64
 
 

Neither MalwareBytes or Microsoft Security Essential came up with anything.

Edit: So, it just crashed and is not able to initialize the disk for a crash dump.

The technical information is as follows:

It gave a SYSTEM_SERVICE_EXCEPTION

"Technical information:

*** STOP: 0x0000003B (0x000000000C0000005, 0xFFFFF960001463AA, 0xFFFFF8800865DF80, 0x0000000000000000)

*** win32k.sys - Address FFFFF960001463AA base at FFFFF96000080000, DateStamp 51aeb1a7."

Edit: Attached is latest logs.


My System SpecsSystem Spec
.
05 Sep 2013   #52
YoYo155

Windows 10
 
 

OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

And I don't believe that RAM is involved your dumps were somewhat consistent up until now.
My System SpecsSystem Spec
05 Sep 2013   #53
asura8

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

And I don't believe that RAM is involved your dumps were somewhat consistent up until now.
I removed the GPU from the system and uninstalled the drivers prior to running those two scans that you required. After the scans, it crashed again. The latest log is that case.
My System SpecsSystem Spec
.

05 Sep 2013   #54
YoYo155

Windows 10
 
 

Well that last crash is related to your integrated graphics.

Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001463aa, Address of the instruction which caused the bugcheck
Arg3: fffff8800865df80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Code:
fffff880`0865d798  fffff880`0494a3f5 igdkmd64+0x1003f5
fffff880`0865d7a8  fffff880`0494a3f5 igdkmd64+0x1003f5
fffff880`0865d7b8  fffff880`048b447f igdkmd64+0x6a47f
fffff880`0865d898  fffff880`0485cb35 igdkmd64+0x12b35
fffff880`0865d8a8  fffff880`048b6e41 igdkmd64+0x6ce41
fffff880`0865d958  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`0865d998  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
fffff880`0865da08  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
fffff880`0865da98  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
fffff880`0865dae8  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25
fffff880`0865daf8  fffff880`04d88127 dxgmms1!VidSchiInterlockedInsertTailList+0x47
fffff880`0865db48  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
fffff880`0865dc18  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
fffff880`0865dc48  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`0865dc88  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
fffff880`0865dcf8  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
fffff880`0865dd58  fffff880`04ce93d5 dxgkrnl!DXGCONTEXT::SubmitPresentHistoryToken+0x425
fffff880`0865e0c8  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
fffff880`0865e118  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25
There is a BIOS update, please perform it.
Attachment 284787
warning   Warning
Flashing the BIOS is a risky procedure which when performed incorrectly will run the motherboard unusable.
If you're unsure on how to perform the flashing of the BIOS have a technician perform it for you.
Regardless, performing at you own risk.
My System SpecsSystem Spec
05 Sep 2013   #55
asura8

Windows 7 Ultimate x64
 
 

And BIOS is now updated. How likely is it that the computer issues were a result of not having that set of stability fixes pushed?

Edit: Apparently, not likely. Latest crash log is here.
My System SpecsSystem Spec
06 Sep 2013   #56
YoYo155

Windows 10
 
 

It's the iGPU again.

Code:
fffff880`0633d730  fffff880`041550b0 igdkmd64+0x10c0b0
fffff880`0633d748  fffff880`0416a2b7 igdkmd64+0x1212b7
fffff880`0633d768  fffff880`0414e7c8 igdkmd64+0x1057c8
fffff880`0633d788  fffff880`041492d4 igdkmd64+0x1002d4
fffff880`0633d798  fffff880`041493f5 igdkmd64+0x1003f5
fffff880`0633d7a8  fffff880`041493f5 igdkmd64+0x1003f5
fffff880`0633d7b8  fffff880`040b347f igdkmd64+0x6a47f
fffff880`0633d7d8  fffff880`0414ee50 igdkmd64+0x105e50
fffff880`0633d7e8  fffff880`040b42dc igdkmd64+0x6b2dc
fffff880`0633d848  fffff880`041492d4 igdkmd64+0x1002d4
You use:
Code:
Driver Version    9.18.10.3165
Download:

Code:
         Driver Version 9.18.10.3111 
Attachment 284840
Let us know .
My System SpecsSystem Spec
06 Sep 2013   #57
asura8

Windows 7 Ultimate x64
 
 

Hrm. I had updated to that newer version via the Intel utility this last set of attempts, prior to installing the video card. I'm going to leave my computer operating over the workday, but would it perhaps be worthwhile to attempt reinstalling the video card, since this appears to have been an underlying issue?

Assuming that this is now stable, of course.
My System SpecsSystem Spec
06 Sep 2013   #58
YoYo155

Windows 10
 
 

You stated that intel updated utility never completed.
Quote   Quote: Originally Posted by asura8 View Post
So. An update is in order.

Attempted to run the Intel Driver Utility, but it never completed.



One thing at a time please, let's get the machine completely stable then add piece by piece
that will make the procedure much clearer to diagnose.

Quick note;
Do you have a spare machine (not the new 87 chipset) you can test the RAM on?
My System SpecsSystem Spec
06 Sep 2013   #59
asura8

Windows 7 Ultimate x64
 
 

That Intel Driver Update was prior to the reinstall. As stated during the reinstall process, I ran Intel Driver Update, it was able to detect the software, so I ran the update on that. It might be worth noting that it gives no product detection on the chipset, but claims it is valid. Perhaps the graphics update is not tuned to the Z87 chipset yet?

I do not have a spare computer on which to test the RAM.
My System SpecsSystem Spec
06 Sep 2013   #60
asura8

Windows 7 Ultimate x64
 
 

And it crashed while left online during the day looping Youtube videos.

Dump is attached.
My System SpecsSystem Spec
Reply

 BSOD with Qualcomm WLAN(?) - BCCode d1, 4a




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