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Windows 7: BSOD at random times: DRIVER IRQL NOT LESS OR EQUAL

27 Aug 2013   #1
Gokkus

Windows 7 Home Premium 64-bit
 
 
BSOD at random times: DRIVER IRQL NOT LESS OR EQUAL

Hello everyone,

The BSOD appears at random times, at random intervals even when not doing anything. I updated my sound driver since my computer often makes a very disturbing sound before starting memory dump. This did not help however. I bought the computer in its entirety less than 2 years ago from a professional computer store.

Please, please help.

EDIT: in case it matter, it happens when playing a game, watching a youtube video or after it got rebooted and I had done nothing yet.
EDIT2: I also did a virus scan that came up empty.

Thanks,
Gokkus


My System SpecsSystem Spec
.
27 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

AVG is a frequent cause of BSOD's. Please uninstall it and use MSE for the time being.
------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Code:
Start Menu\Programs\DAEMON Tools Pro	Public
Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.As an alternative: ------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Make scans with these tools -------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Update your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC drivers.
Additional Tests:
------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Let us know the results.
My System SpecsSystem Spec
29 Aug 2013   #3
Gokkus

Windows 7 Home Premium 64-bit
 
 

Thank you very much for replying koolkat!

I have done everything you proposed. It took quite some time but I added the results from the scans to this post.
During the scans and installing the programs I have had no BSOD's. I reckon the next step is to see whether a BSOD occurs again and to update my computer's security
My System SpecsSystem Spec
.

29 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks good. Thanks
My System SpecsSystem Spec
29 Aug 2013   #5
Gokkus

Windows 7 Home Premium 64-bit
 
 

Unfortunately BSOD happened again watching a clip with VLC. Is it possible it has to do with sound or graphics?
My System SpecsSystem Spec
29 Aug 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you update the realtek driver?
Driver Reference Table

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800538e000, 2, 0, fffff880047eaea2}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+73ea2 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff8800538e000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880047eaea2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c9100
GetUlongFromAddress: unable to read from fffff800038c91c0
 fffff8800538e000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
Rt64win7+73ea2
fffff880`047eaea2 410fb609        movzx   ecx,byte ptr [r9]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88009e005e0 -- (.trap 0xfffff88009e005e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=000000001f096cf6 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880047eaea2 rsp=fffff88009e00778 rbp=0000000000000e87
 r8=0000000000001d0e  r9=fffff8800538e000 r10=0000000000000000
r11=fffff8800538201a r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
Rt64win7+0x73ea2:
fffff880`047eaea2 410fb609        movzx   ecx,byte ptr [r9] ds:fffff880`0538e000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003691129 to fffff80003691b80

STACK_TEXT:  
fffff880`09e00498 fffff800`03691129 : 00000000`0000000a fffff880`0538e000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`09e004a0 fffff800`0368fda0 : 00000000`00000000 fffffa80`05f3b900 00000000`00000000 00000000`00000185 : nt!KiBugCheckDispatch+0x69
fffff880`09e005e0 fffff880`047eaea2 : 00000000`00000000 00000000`00003205 00000000`000000ff fffff880`05382000 : nt!KiPageFault+0x260
fffff880`09e00778 00000000`00000000 : 00000000`00003205 00000000`000000ff fffff880`05382000 00000000`00000008 : Rt64win7+0x73ea2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+73ea2
fffff880`047eaea2 410fb609        movzx   ecx,byte ptr [r9]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Rt64win7+73ea2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd13a6b

FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+73ea2

BUCKET_ID:  X64_0xD1_Rt64win7+73ea2

Followup: MachineOwner
---------

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`04777000 fffff880`047fb000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Mon May 16 20:53:31 2011 (4DD13A6B)
    CheckSum:         000859EC
    ImageSize:        00084000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
29 Aug 2013   #7
Gokkus

Windows 7 Home Premium 64-bit
 
 

I have used the realtak site to update a driver (attachment).
To be honest though, I'm not always exactly sure what I'm doing because my knowledge of this area is limited. Thanks for the help though.
My System SpecsSystem Spec
29 Aug 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Go here download

Take the Win8 and Win8.1 Auto Installation Program (SID:1594877) dated 2013/8/1.
My System SpecsSystem Spec
29 Aug 2013   #9
Gokkus

Windows 7 Home Premium 64-bit
 
 

Done. Though when I run the AutoInst, it gives me a "FindFile failed" error and states the new version of the driver is: 7.45.516.2011
My System SpecsSystem Spec
29 Aug 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Download the first one Win7 and WinServer 2008 R2 Driver and follow Driver Install - Device Manager to install it
My System SpecsSystem Spec
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