BSOD whilst playing WoW.


  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    BSOD whilst playing WoW.


    Hello!

    I have installed the latest graphics drivers and motherboard drivers and performed memory checks. Neither have gotten me any closer to a solution!

    Here are my dump files:
    https://www.dropbox.com/s/cm2rer8tdw...een%20Info.zip


    Any help would be greatly appreciated!
    Thanks,
    Dagariana
      My Computer


  2. Posts : 3,056
    Windows 10
       #2
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Apologies!
    Here's the uploaded file
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Critical files are missing from the .zip you uploaded please upload a new instance of the SFDT.






    For now test the RAM:


    Code:
    ACPI_BIOS_ERROR (a5)
    The ACPI Bios in the system is not fully compliant with the ACPI specification.
    
    Arguments:
    Arg1: 0000000000001000
    Arg2: 0000000000000000, The high portion of the physical address of the memory region.
    Arg3: 0000000000000ff0, The low portion of the physical address of the memory region.
    Arg4: 0000000000000025, The length of memory being mapped.
    The cause of this message is always errors in the ACPI BIOS. Usually, nothing can be done at an operating system level to fix the problem.
    Code:
    ACPI_BIOS_USING_OS_MEMORY
        ACPI had a fatal error when processing a memory operation region.
        The memory operation region tried to map memory that has been
        allocated for OS usage.
    Code:
    FAILURE_BUCKET_ID:  X64_0xA5_ACPI!MapPhysMem+cf

    koolkat77 said:
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Okay, I spent the day doing memory testing, the program did 10 full passes with no errors!
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Thanks, but can you upload a new instance of the SFDT file?

    YoYo155 said:
    Critical files are missing from the .zip you uploaded please upload a new instance of the SFDT.

      My Computer


  7. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #7

    The CPU-Z page could not be found, and I copied in the MGADiag in manually :)
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    All your dumps are identical, and indicate a problem in the BIOS.
    I was unable to find the official BIOS for your laptop model, but it is pretty recent.
    Code:
    !sysinfo machineid
    Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1972]
    BiosMajorRelease = 4
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = 4.6.5
    BiosReleaseDate = 04/09/2013
    SystemManufacturer = Notebook                        
    SystemProductName = P17SM                          
    SystemFamily = Not Applicable                  
    SystemVersion = Not Applicable                  
    SystemSKU = Not Applicable                  
    BaseBoardManufacturer = Notebook                        
    BaseBoardProduct = P17SM                          
    BaseBoardVersion = Not Applicable
    Can you think of something that might have changed before you started to get the BSOD's?
    Try to reset and locate an option in the BIOS about Memory Caching / Shadowing.
      My Computer


  9. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I can't think of anything that I've installed or anything of the sort, but it hasn't happened since the day of the original post. Maybe it was something i was running during each event.
    If it happens again I'll make sure to do that!
      My Computer


 

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