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Windows 7: BSOD after waking from sleep

27 Aug 2013   #1
bcd127

Windows 7 64-bit
 
 
BSOD after waking from sleep

Good day everyone. The BSOD keeps coming up when I wake my laptop from sleep. I'm not sure why. It has just recently started. I'm not sure, but it may only be when its on battery. I've done tons of research and i dont know what to do now. I ran sfc /scannow several times. All times it found corrupt files, but could not repair them. I would love to post the Cbs.log, but for some reason it won't let me. Please, if there is any help you can give, it would be of great value. Let me know if there is anything else i need to tell you. Thanks in advance.


My System SpecsSystem Spec
.
27 Aug 2013   #2
bcd127

Windows 7 64-bit
 
 

Found it
My System SpecsSystem Spec
27 Aug 2013   #3
YoYo155

Windows 10
 
 

Hello welcome to SF .
Please run another instance of the SFDT and upload a new .zip as some files are missing from
the one you have uploaded.
My System SpecsSystem Spec
.

27 Aug 2013   #4
bcd127

Windows 7 64-bit
 
 

Hopefully this will do it. Sorry about that!
My System SpecsSystem Spec
28 Aug 2013   #5
YoYo155

Windows 10
 
 

That will do .


The bugcheck you're experiencing are due to an anti-virus driver:


Code:
IRQL_NOT_LESS_OR_EQUAL (a)

Arguments:
Arg1: 0000000000000088, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003061626, address which referenced memory
  • An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.
    This is usually
    caused by drivers using improper addresses.


By calling the RAW stack we can see the culprit:



Code:
fffff880`08bb9128  fffff880`0130e6b2 WRkrn+0xc6b2
fffff880`08bb9498  fffff880`0130886f WRkrn+0x686f
fffff880`08bb9598  fffff880`0130ea91 WRkrn+0xca91
fffff880`08bb9620  fffff880`0130e6a0 WRkrn+0xc6a0
fffff880`08bb9648  fffff880`0130ef40 WRkrn+0xcf40
fffff880`08bb96d0  fffff880`0130ad30 WRkrn+0x8d30
fffff880`08bb96f8  fffff880`0130f102 WRkrn+0xd102
fffff880`08bb9798  fffff880`0130f241 WRkrn+0xd241
fffff880`08bb97d8  fffff880`0131060b WRkrn+0xe60b
fffff880`08bb9808  fffff880`0130ada1 WRkrn+0x8da1
fffff880`08bb9848  fffff880`01310c85 WRkrn+0xec85
fffff880`08bb9898  fffff880`01310d5c WRkrn+0xed5c


This driver belongs to Webroot SecureAnywhere Anti-virus.
Code:
\Programs\Webroot SecureAnywhere
Remove the program using Revo Uninstaller:
Quote   Quote: Originally Posted by koolkat77 View Post
information   Information

  • Uninstall the software using the Advanced Mode option and when prompted delete the leftover registry keys.

Download and install Microsoft Security Essentials as an alternative.

Post back with the results .
My System SpecsSystem Spec
28 Aug 2013   #6
bcd127

Windows 7 64-bit
 
 

Seems to be great right now! I will know for sure tomorrow and will update you then.
My System SpecsSystem Spec
29 Aug 2013   #7
YoYo155

Windows 10
 
 

Good
Leave this thread open for a couple of days, if all goes well mark it as solved.
My System SpecsSystem Spec
29 Aug 2013   #8
bcd127

Windows 7 64-bit
 
 

No luck. Still doing the same thing
My System SpecsSystem Spec
29 Aug 2013   #9
YoYo155

Windows 10
 
 

Run the SFDT again and upload the newly generated .zip .
My System SpecsSystem Spec
29 Aug 2013   #10
bcd127

Windows 7 64-bit
 
 

Here is the file. I defragged the computer and removed the program and it was working great last night. Not so much now.
My System SpecsSystem Spec
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