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Windows 7: BSOD on Vista 64 bit....help?

28 Aug 2013   #1
OrangeVista

Vista 64 bit
 
 
BSOD on Vista 64 bit....help?

Hey guys, before I go into detail about my bsod issue, I was wondering if you'd still be able to help me out since I'm using Vista, not Windows 7. To me there's only a few differences between them and this forum has seemed to help a lot of people, so I'm here. Please let me know if I can post my issue here. I just started college and I need my laptop to be functional but this BSOD issue is a daily thing so I need to get it resolved asap. Thanks!


My System SpecsSystem Spec
.
28 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please follow the tutorial fully:
My System SpecsSystem Spec
28 Aug 2013   #3
OrangeVista

Vista 64 bit
 
 

Sure thing! What type of dump is needed though? A Kernel memory dump, Small memory dump (minidump), or Complete memory dump? Will any of those include personal information from my computer? Thanks again!
My System SpecsSystem Spec
.

28 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Small memory dumps, minidumps.
Quote   Quote: Originally Posted by OrangeVista View Post
Small memory dump (minidump)
No. It won't, Don't worry.
Quote   Quote: Originally Posted by OrangeVista View Post
Will any of those include personal information from my computer?
My System SpecsSystem Spec
29 Aug 2013   #5
OrangeVista

Vista 64 bit
 
 

SF Diagnostic Tool is not downloading. Is the link broken?
My System SpecsSystem Spec
29 Aug 2013   #6
OrangeVista

Vista 64 bit
 
 

Nevermind, got it to work. Here's the problem. Basically, I moved to college about a week ago. For some reason, Windows Updates had been turned off on my computer for quite a while, so when I moved in, the network here requires us to turn on automatic updates, so pretty much during the first night, my computer downloaded like 6 months worth of updates. Ever since then, I've been getting the blue screen. Sometimes while I'm using it, sometimes when I wake it up from sleep. I'll attach a picture of the screen as well as the dump files. Thank you so much.
My System SpecsSystem Spec
29 Aug 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You've missed some files.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).


BugCheck D1, {fffffa8407f7a00e, 2, 0, fffffa60032f5207}

*** WARNING: Unable to verify timestamp for NETw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5v64.sys
Probably caused by : NETw5v64.sys ( NETw5v64+e6207 )

Followup: MachineOwner
---------
0: kd> lmvm NETw5v64
start end module name
fffffa60`0320f000 fffffa60`036a1000 NETw5v64 T (no symbols)
Loaded symbol image file: NETw5v64.sys
Image path: NETw5v64.sys
Image name: NETw5v64.sys
Timestamp: Mon Nov 17 21:50:25 2008 (492192C1)
CheckSum: 0048DA8F
ImageSize: 00492000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
03 Sep 2013   #8
OrangeVista

Vista 64 bit
 
 

Here you go! Thanks!
My System SpecsSystem Spec
03 Sep 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Keeping two Antivirus software is not a good idea.
  • Start Menu\Programs\ESET Public:Start Menu\Programs\ESET Public
  • Start Menu\Programs\ESET\ESET Smart Security Public:Start Menu\Programs\ESET\ESET Smart Security Public
Please uninstall ESET antivirus (contributing to your crashes). Only use MSE for the time being.
------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:--------------------------
Please uninstall these software below with Revo Uninstaller Free.
  • Start Menu\Programs\Free Window Registry Repair Public:Start Menu\Programs\Free Window Registry Repair Public
  • Start Menu\Programs\Spybot - Search & Destroy Public:Start Menu\Programs\Spybot - Search & Destroy Public
  • Start Menu\Programs\Free Window Registry Repair UmarKhan-PC\Umar Khan:Start Menu\Programs\Free Window Registry Repair UmarKhan-PC\Umar Khan
information   Information
download and install Revo Uninstaller.
  • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

----------------------
Lastly update your Intel Wireless WiFi Link Drivers to their latest from here.
Code:
0: kd> lmvm NETw5v64
start             end                 module name
fffffa60`0320f000 fffffa60`036a1000   NETw5v64 T (no symbols)           
    Loaded symbol image file: NETw5v64.sys
    Image path: NETw5v64.sys
    Image name: NETw5v64.sys
    Timestamp:        Mon Nov 17 21:50:25 2008 (492192C1)
    CheckSum:         0048DA8F
    ImageSize:        00492000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results.
My System SpecsSystem Spec
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 BSOD on Vista 64 bit....help?




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