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Windows 7: BSOD Ntoskrnl.exe whilest playing LoL

29 Aug 2013   #1
asif343

windows 7 ultimate x64
 
 
BSOD Ntoskrnl.exe whilest playing LoL

Heya,

This will be my first post after a lot of lurking, I hope you guys dont mind me posting this as a first post though.

A few days ago, my League of Legends got corrupted, when I started the game things you normally should have been able to see were missing.
So I tried reinstall the game, apparently I couldnt do it at that time because a file got locked somehow.
And now I have reinstalled the whole OS, as I was setting up all the drivers of the laptop and installing the game at the same time, the laptop started to BSOD everytime mid install (of the game), it would just happen randomly.

After a couple BSOD's, I finally managed to install LoL, I didnt suspect LoL at the time of BSOD's to be responsible, I suspected the drivers/hdd to be the cause. Anyway, as I installed LoL and tried to play a game, it would regularly BSOD midgame.

Now I suspect that LoL is the problem, but even after uninstalling it (just the normal way: control panel > uninstall) then reinstalling it, the BSOD's still occur while midinstallation.

I'm still not sure, because the BSOD's only happen when i'm having an active online connection to the game server and actually playing with people (custom games BSOD's as easily as a normal game with people in it).

The BSOD's were nearly all about ntoskrnl.exe, so its definitely something else causing it, i havent done a memtest, I did have some problems downloading the drivers, but I have managed to install all of them correctly later on. I ran a chkdsk it also came out with 0 problems. Blue screen viewer, and whocrashed have also been unable to find the problem causing it.

I'm sorry for any grammatical errors or any form of miscommunication, English isnt my first language.

Thanks!


My System SpecsSystem Spec
.
29 Aug 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Product ID:                00426-OEM-8992662-00497
Original Install Date:     28/08/2013, 19:41:46
System Boot Time:          29/08/2013, 13:11:26
System Manufacturer:       Acer
System Model:              Aspire 5830TG
It looks like you are using a Lenova OEM on an ACER machine.

Please do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the results of the tool here in your next reply
My System SpecsSystem Spec
29 Aug 2013   #3
asif343

windows 7 ultimate x64
 
 

Heya, thanks for your quick reply,

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {64AB752E-97B5-4637-B648-7AA8DF265FE9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64AB752E-97B5-4637-B648-7AA8DF265FE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-7908843-3901374353-3968095532</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="7"/><Date>20120814000000.000000+000</Date></BIOS><HWID>59BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAln2EyAayWhrikTgMMHYkHlzDGl2WKo4jLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  ASPT            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
My System SpecsSystem Spec
.

29 Aug 2013   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Stolen Lenova key ... installation is counterfeit. Lots of other obvious cracks going on in your installation, no wonder you have problems.

Purchase genuine Windows 7, format and reinstall for happy days..
My System SpecsSystem Spec
29 Aug 2013   #5
asif343

windows 7 ultimate x64
 
 

yeah noticed it now, shouldnt have done that :/

Is it still possible to remove the whole windows and try to restore its old one? I do have the key but not the windows cd.

EDIT: my pc didnt have a recovery partition, so I might have to go and buy windows 7 then.
My System SpecsSystem Spec
29 Aug 2013   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Download the correct ISO here
2. Burn it to DVD
3. Boot from DVD
4. Format the entire HDD
- You have no guarantee now that your system isn't full of malware piggy-backing off this very poorly cracked installation - my dog could have done a better job - hence the format is a neccessity
5. Install Windows 7
6. Activate using Product Key on bottom of laptop
7. Don't do silly things like look for support using counterfeit software

Good luck.

EDIT : No need to purchase anything if you have a product key - read steps 1 to 7 carefully.
My System SpecsSystem Spec
29 Aug 2013   #7
asif343

windows 7 ultimate x64
 
 

I never knew about this, never heard of it before, this is actually really great, thanks for this. I'm currently installing it then placing it on a usb to boot it from there.

Thanks a lot, its a lot better than this.

Edit: How do I know which one I have to download? Above the key it states windows 7 home premium OA.

Is that the Sp1, or the RTM?
My System SpecsSystem Spec
29 Aug 2013   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

SP1
My System SpecsSystem Spec
29 Aug 2013   #9
asif343

windows 7 ultimate x64
 
 

Heya, i'm back again,

The new OS has installed perfectly, had to install a couple of drivers and thats all, but a problem occurred:
it appears that I still get the BSOD, this time the BSOD is about memory management.
Ive got two different ones, and they both occurred when I was installing/downloading LoL.

Reading the crash report of whocrashed, it stated that a third party was responsible.
files attached.

Thanks!
My System SpecsSystem Spec
29 Aug 2013   #10
asif343

windows 7 ultimate x64
 
 

bump, I did a checkdisk on it, it came out clean.
Just had another bsod, this time Bugcheck code: 0x50, PAGE_FAULT_IN_NONPAGED_AREA.
The dump is saved on memory.dmp so its quite a big file, unfortunately SF cant get anything out of that.


My System SpecsSystem Spec
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 BSOD Ntoskrnl.exe whilest playing LoL




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