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Windows 7: error code 0x0000001E when i start up my computer

29 Aug 2013   #1
donandres86

windows 7 home premium 64bit
 
 
error code 0x0000001E when i start up my computer

I cant seem to figure out what is causing the error I updated all the drives rebooted my laptop to its original state and I still having the same issue also if I manage to start up my computer random sounds play in the background with no windows open it starts automatically even if I touch nothing and let it boot up fully


My System SpecsSystem Spec
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29 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please follow the tutorial fully:
My System SpecsSystem Spec
29 Aug 2013   #3
donandres86

windows 7 home premium 64bit
 
 

I am sorry I hope I was able to do it right this time thanks
My System SpecsSystem Spec
.

29 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No antivirus software?

------------------------
Make scans with these tools -------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Additional Tests:
------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

------------------------
Let us know the results.
Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED    
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffffa80051d93ef, 0, fffa003c}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d3d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa80051d93ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 00000000fffa003c, Parameter 1 of the exception

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc7100
GetUlongFromAddress: unable to read from fffff80002cc71c0
 0000000000000000 Nonpaged pool

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+0
fffffa80`051d93ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch]

BUGCHECK_STR:  0x1E_c0000005_R

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  mscorsvw.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880031dc490 -- (.trap 0xfffff880031dc490)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80067525a0
rdx=00000000fffa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa80051d93ef rsp=fffff880031dc620 rbp=fffff80002c352d8
 r8=fffffa80082e8b10  r9=00000000ffffffff r10=fffffa8008a128b0
r11=fffffa8002442b50 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffffa80`051d93ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch] ds:00000000`fffa003c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ae2db8 to fffff80002a981c0

STACK_TEXT:  
fffff880`031dbc08 fffff800`02ae2db8 : 00000000`0000001e ffffffff`c0000005 fffffa80`051d93ef 00000000`00000000 : nt!KeBugCheckEx
fffff880`031dbc10 fffff800`02a97842 : fffff880`031dc3e8 fffff880`031dc940 fffff880`031dc490 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x48d3d
fffff880`031dc2b0 fffff800`02a963ba : 00000000`00000000 00000000`fffa003c fffff8a0`00001800 fffff880`031dc940 : nt!KiExceptionDispatch+0xc2
fffff880`031dc490 fffffa80`051d93ef : fffff800`02c352d8 fffff880`031dc6a0 fffffa80`051db400 fffffa80`051dc3d0 : nt!KiPageFault+0x23a
fffff880`031dc620 fffff800`02c352d8 : fffff880`031dc6a0 fffffa80`051db400 fffffa80`051dc3d0 00000000`00000000 : 0xfffffa80`051d93ef
fffff880`031dc628 fffff880`031dc6a0 : fffffa80`051db400 fffffa80`051dc3d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
fffff880`031dc630 fffffa80`051db400 : fffffa80`051dc3d0 00000000`00000000 00000000`00000000 fffff880`031dc700 : 0xfffff880`031dc6a0
fffff880`031dc638 fffffa80`051dc3d0 : 00000000`00000000 00000000`00000000 fffff880`031dc700 00000000`00000002 : 0xfffffa80`051db400
fffff880`031dc640 00000000`00000000 : 00000000`00000000 fffff880`031dc700 00000000`00000002 00000000`00100000 : 0xfffffa80`051dc3d0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+48d3d
fffff800`02ae2db8 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+48d3d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4f76721c

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d

BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Aug 2013   #5
donandres86

windows 7 home premium 64bit
 
 

Is it possible to run these test in safe mode because I can not start my computer normal with out is shutting down and if it does start up it is only for a few minutes preventing me from running any programs I do have a anti virus witch my Internet provider has given me (Verizon mcafee antivirus) any and all scans I use find nothing wrong since I rebooted my computer I need to update everything which is close to impossible to do since it shuts down on me every time before it is finished
My System SpecsSystem Spec
29 Aug 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Norton..is a frequent cause of bsods. I would remove it (to test) and replace with MSE.
Perform a clean boot after that and tell us if you're able to log in to normal mode.

Priority:
  • Uninstalling Norton.
  • Clean start-up.
  • Installing MSE and scanning with the rest of the online scanners.
  • Rest of the steps if the problem persists.
My System SpecsSystem Spec
29 Aug 2013   #7
donandres86

windows 7 home premium 64bit
 
 

thank you so much for the help I ran the programs and found a few things wrong and now my computer seems to running fine again thank you for everything
My System SpecsSystem Spec
29 Aug 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome.
Do keep us posted.
My System SpecsSystem Spec
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 error code 0x0000001E when i start up my computer




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