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Windows 7: BSOD playing FFXIV ARR, hal.dll error 0x00000124

29 Aug 2013   #1
juiceisloose

Win 7 Premium 64bit
 
 
BSOD playing FFXIV ARR, hal.dll error 0x00000124

Just started getting BSOD while gaming online. Just started happening recently and has happen multiple times.

Ran msched and it reported no memory errors. Have not run memtest.

Ran Furmark for 25 min and it reported no errors. Max temp seen on GPU 69 degrees.

Have not run chkdsk. Ran Prime95 for less than 1 hour so far with no issues.

Updated to latest video drivers.

Seems to point to a hardware issue but can't figure out the problem. Help please.


My System SpecsSystem Spec
.
29 Aug 2013   #2
juiceisloose

Win 7 Premium 64bit
 
 
Memtest good

Ran memtest and zero errors.
My System SpecsSystem Spec
30 Aug 2013   #3
juiceisloose

Win 7 Premium 64bit
 
 
Bump

Anyone?
My System SpecsSystem Spec
.

30 Aug 2013   #4
juiceisloose

Win 7 Premium 64bit
 
 
Additional info

What preceded the BSOD and continues to happen occasionally is when playing FFXIV online, the game will stop responding and I will be taken back to my desktop for 5 seconds, sometimes receive a message that the graphics card has stopped responding, but then it will recover and I am back in the game playing again.
My System SpecsSystem Spec
30 Aug 2013   #5
YoYo155

Windows 10
 
 

Welcome to 7F .

Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.

Do you have any spear parts (or another PC) to test with, mainly a PSU?
The usual suspect of this kind of BCCode is the CPU but it's often not the the case which is why we need
to test other components to rule them out as the cause.
How old are your components?


What is the make an model of you PSU?
Fill out this form and post back the result:
Good practice, open up the case and re-seat all types of connection.
  • SATA Cables (HDD/SSD/ODD).
  • SATA-Power.
  • Motherboard 24-pin.
  • Motherboard 4/8-pin (CPU).
  • Re-seat the RAM.
  • Re-seat the GPU.
Make sure that every slot / cable head is free of dust or other obstruction.
Make sure that every connection is seating properly and firmly in-place.

Also have a look at the motherboard and the GPU, search for any "bad caps", bulky, leaking bloated capacitors.

i.e






  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!

Good places to read more:
My System SpecsSystem Spec
30 Aug 2013   #6
juiceisloose

Win 7 Premium 64bit
 
 

PSU info:

Antec earthwatts EA500 500W Continuous Power ATX12V v2.2 80 PLUS Certified Active PFC

Components are relatively new (5 years or less) - HD and PSU are oldest at 5 years

Other components such as CPU, MB, RAM, and Graphics Card are 3 years old.

Never done any overclocking of anything on the machine.
My System SpecsSystem Spec
30 Aug 2013   #7
YoYo155

Windows 10
 
 

Thanks .
Any progress with respect to post #5 ?
My System SpecsSystem Spec
30 Aug 2013   #8
rorounicos

Windows 7 Professional
 
 

Hi, BSOD is a result when the computer's memory can't handle the process going on in the computer. This can be cause by a virus or malware infection or a recent hardware change. If you didn't made any changes on the computer before this happen, then I believe this has something to do with a virus or malware infection. I have seen this issue several times before, and this can be fix by simply running advance virus removal tools and disabling applications and services on the background.
My System SpecsSystem Spec
31 Aug 2013   #9
juiceisloose

Win 7 Premium 64bit
 
 
No spyware/malware found

I ran full system scans with superantispyware and malwarebytes and outside of some tracking cookies which I deleted it did not detect anything on my system.

I will turn off my system and check the board, card etc for bad caps and reseat all my connections next.
My System SpecsSystem Spec
31 Aug 2013   #10
juiceisloose

Win 7 Premium 64bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Thanks .
Any progress with respect to post #5 ?
Reseated cards and such, checked connections. No bad caps seen.

Have Speccy already and will post screenshots later of before and after.
My System SpecsSystem Spec
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