BSOD when in Sleep/Hibernate


  1. Posts : 1
    Win 7
       #1

    BSOD when in Sleep/Hibernate


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 16393

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA800553DBB0
    BCP3: FFFFF80000B9C3D8
    BCP4: FFFFFA800A73FAB0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\090413-30264-01.dmp
    C:\Users\****\AppData\Local\Temp\WER-149838-0.sysdata.xml

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      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Kaspersky tends to cause bsods. Please remove it for the time being.
    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    Let us know the results.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800553dbb0, fffff80000b9c3d8, fffffa800a73fab0}
    
    Probably caused by : ntkrnlmp
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800553dbb0, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800a73fab0, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  ntkrnlmp
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: fffff88006441000 ndiswan
    
    DEVICE_OBJECT: fffffa8008d71050
    
    DRIVER_OBJECT: fffffa8008d63a70
    
    IRP_ADDRESS:  fffffa800a73fab0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`0353c092 : 00000000`0000009f 00000000`00000003 fffffa80`0553dbb0 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`034d995c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
    fffff800`00b9c430 fffff800`034d97f6 : fffffa80`0c707c68 fffffa80`0c707c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`034d96de : 00000014`d3d61e9a fffff800`00b9cb18 00000000`0008bfe7 fffff800`03647f68 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`034d94c7 : 00000004`aaf730c2 00000004`0008bfe7 00000004`aaf730b6 00000000`000000e7 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`034c698a : fffff800`03643e80 fffff800`03651cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ntkrnlmp
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
    
    BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
    
    Followup: MachineOwner
    ---------
    
    0: kd> !irp fffffa800a73fab0
    Irp is active with 3 stacks 2 is current (= 0xfffffa800a73fbc8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8008d71050 00000000 fffff80003715200-fffffa8005612710 Success Error Cancel pending
    	       \Driver\NdisWan	nt!PopSystemIrpCompletion
    			Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005612710    
    
    			Args: 00000000 00000000 00000000 00000000
      My Computer


 

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