BSOD on startup once in three days


  1. Sin
    Posts : 3
    W7 home premium 64b
       #1

    BSOD on startup once in three days


    BSOD on startup once in three days. After restart it is usually ok. Any help appreciated. Logs uploaded. Thank you very much.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums.

    Code:
    Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
    Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.

    As an alternative:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Avast! is often a cause of BSODs. Please remove it with its removal tool.

    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    ------------------------
    Make scans with these tools -

    ------------------------
    Please uninstall the software below:
    • Start Menu\Programs\TuneUp Utilities 2012 Public:Start Menu\Programs\TuneUp Utilities 2012 Public
    • Start Menu\Programs\TuneUp Utilities 2012\All functions Public:Start Menu\Programs\TuneUp Utilities 2012\All functions Public

       Information

    Download

    and install Revo Uninstaller.
    • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


    ------------------------
    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

    ------------------------

    Update your Intel Graphics Driver
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc000001d, fffffa8007fae653, fffff88003584808, fffff88003584060}
    
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+36fb7 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffffa8007fae653, The address that the exception occurred at
    Arg3: fffff88003584808, Exception Record Address
    Arg4: fffff88003584060, Context Record Address
    
    Debugging Details:
    ------------------
    
    FAULTING_IP: 
    +0
    fffffa80`07fae653 07              ???
    
    EXCEPTION_RECORD:  fffff88003584808 -- (.exr 0xfffff88003584808)
    ExceptionAddress: fffffa8007fae653
       ExceptionCode: c000001d (Illegal instruction)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    CONTEXT:  fffff88003584060 -- (.cxr 0xfffff88003584060)
    rax=fffffa8007fae5e0 rbx=fffff88003584aa0 rcx=fffffa8007fadf40
    rdx=b40031ce2807aabd rsi=fffffa8007fadf40 rdi=00000000c00000bb
    rip=fffffa8007fae653 rsp=fffff88003584a40 rbp=fffff8800903d000
     r8=46fbb3f9fde5bba4  r9=0000000000000000 r10=0000000000000018
    r11=fffff88003584ac8 r12=0000000000000001 r13=fffffa800ac9c130
    r14=fffffa800a390190 r15=0000000000000038
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
    fffffa80`07fae653 07              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x7E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffffa8007fae5e0 to fffffa8007fae653
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    fffffa80`07fae653 07              ???
    
    FOLLOWUP_IP: 
    igdpmd64+36fb7
    fffff880`09073fb7 ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  igdpmd64+36fb7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdpmd64
    
    IMAGE_NAME:  igdpmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e4152eb
    
    STACK_COMMAND:  .cxr 0xfffff88003584060 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_igdpmd64+36fb7
    
    BUCKET_ID:  X64_0x7E_BAD_IP_igdpmd64+36fb7
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm igdpmd64
    start             end                 module name
    fffff880`0903d000 fffff880`09bf55c0   igdpmd64 T (no symbols)           
        Loaded symbol image file: igdpmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
        Image name: igdpmd64.sys
        Timestamp:        Tue Aug 09 21:31:55 2011 (4E4152EB)
        CheckSum:         00BB861A
        ImageSize:        00BB85C0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let us know the results.
      My Computer


  3. Sin
    Posts : 3
    W7 home premium 64b
    Thread Starter
       #3

    Thank you for all the tips, I will try them one by one to try to determine if one of them is causing this and let you know if I find something.

    P.S. forgot to mention that it is happening very quickly after I switch power on.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Have you tried booting into safe mode?

    To summarize:
    • Uninstall Daemon Tools & Tune-up.
    • Clean Start-up.
    • Uninstall Avast, put up MSE and scan with the rest.
    • Keep an eye on the temps (although it might not be a heating issue).
      My Computer


  5. Sin
    Posts : 3
    W7 home premium 64b
    Thread Starter
       #5

    Tried everything, but it did not help. Finally fixed it at HP service center. Guys found out that Mother Board was damaged. Anyway, thanks for your try to help.
      My Computer


 

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