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Windows 7: HD Tune Pro Causes BSOD 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8

31 Aug 2013   #1
Pe85000kg

Windows 7 64 bit
 
 
HD Tune Pro Causes BSOD 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8

When runnning HD Tune Pro, a BSOD pops up creating a dump which "whocrashed" analyzed as :
Quote:
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 8/31/2013 8:19:23 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8800A9DE630, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I recently re-installed windows on my system, and it worked fine before. Now it causes blue screen of death.
System Spec :
Quote:
computer name: TE56
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17170419712 total
VM: 2147352576, free: 1982869504



My System SpecsSystem Spec
.
01 Sep 2013   #2
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Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
10 Sep 2013   #3
Pe85000kg

Windows 7 64 bit
 
 

SF Diagnostic Tool Data V
My System SpecsSystem Spec
.

10 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.
My System SpecsSystem Spec
11 Sep 2013   #5
Pe85000kg

Windows 7 64 bit
 
 

Second run of Diagnostic Tool.
The crash dump file exists, the program was run as administrator and produced similar files as before hand(No errors occured, and the program stated that dump files were copied.. And with no example of what contents the folder
I do not not know if the program is detecting the dump file, but if it still does not show up in the zip again, then a complimentary copy of the original dump file is included...
Since "Blue Screen of Death (BSOD) Posting Instructions" were followed multiple times with this same resulting zip file.
My System SpecsSystem Spec
12 Sep 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Set the crash dump to minidump as per my earlier post, wait for another BSOD, and then follow the BSOD posting instructions.
My System SpecsSystem Spec
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 HD Tune Pro Causes BSOD 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8




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