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Windows 7: BSOD 0x0000009F Sleep/Wake Laptop

01 Sep 2013   #1
kirashi

Windows 7 Ultimate x64
 
 
BSOD 0x0000009F Sleep/Wake Laptop

Hopefully I've titled this correctly and used the SF_Diagnostic tool right, as this is my first reaching out for help on Seven Forums. So here goes:

I'm getting BSOD's on a Samsung NP535U4C-S02CA Laptop running Windows 7 x64 Ultimate, usually when it tries to enter sleep mode, occasionally upon waking, and as of yesterday, once when the system was simply idling while I was watching 24. Now, the laptop was running Windows 8, but I reverted to Windows 7 because everything I do on this computer is run in applications on the desktop.

Since installing Windows 7 however, I have been getting 0x0000009F BSOD's, related to DRIVER_POWER_STATE_FAILURE, which I, at first, believed was simply caused by not having the correct chipset/ACPI drivers installed as this was a vanilla install of Windows 7. I proceeded to get all the drivers installed that Samsung offered for my laptop and even went as far as getting an updated WiFi/Bluetooth Stack from Qualcomm/Atheros in case that was the issue.

As you'll see in the logs, and the picture below, the BSOD's have been quite sporadic. Sometimes I can close the lid of my laptop and it enters sleep no problem. Other times it hangs, and enters sleep after a LONG TIME, close to 6 or 7 minutes. I know computers need to flush things to memory/hard drives, but I've never had a computer take longer than 2-3 mins to enter sleep. Other times I've found that unplugging it from power before closing the lid has helped, but sometimes it still hangs. So I don't think that's going to help us determine the issue.

Very rarely it will resume from sleep, powering on the fan/screen/lights, but nothing ever shows up on the display. The screen lights up as if it's going to come on, and it will either hang there until I hard-reset it, or until it reboots on it's own, usually caused by a BSOD.

Let me know what you make of this, and if and where I can get updated drivers, as Samsung's latest date back to 2012, and attempting to get drivers from AMD result in a message stating "incompatible hardware/software" when running their updater, which makes no sense as EVERYTHING in this laptop is based off an AMD Trinity APU platform. USB, Video, SATA, North/South Bridge chipsets, ACPI, etc. All in all, I think this is gonna be fun to sort out, and appreciate all the help I can get.


My System SpecsSystem Spec
.
01 Sep 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Host Name:                 KIRASHI-LAPTOP
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          KiRaShi
Registered Organization:   
Product ID:                00426-OEM-8992662-00015
Original Install Date:     6/29/2013, 9:49:34 PM
System Boot Time:          9/1/2013, 10:53:24 AM
System Manufacturer:       SAMSUNG ELECTRONICS CO., LTD.
System Model:              535U4C
System Type:               x64-based PC
There seems to be a problem with your Windows activation. Please post this report:
My System SpecsSystem Spec
02 Sep 2013   #3
kirashi

Windows 7 Ultimate x64
 
 

Lots of technical gobble-gook spat out, but it does say "Licensed" so I assume that's a good thing?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KHGCQ-7DDY6-TF7CD
Windows Product Key Hash: YTcSHmTpekJgEHsEqFbudB5IfdE=
Windows Product ID: 00426-OEM-8992662-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E3CC6220-5385-46CE-A2D3-3783945B5E23}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3CC6220-5385-46CE-A2D3-3783945B5E23}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TF7CD</PKey><PID>00426-OEM-8992662-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1870831953-1890491056-4244647447</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>535U4C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P06RAR.W99.130403.LEO</Version><SMBIOSVersion major="2" minor="7"/><Date>20130403000000.000000+000</Date></BIOS><HWID>FBB23C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600015-02-1033-7601.0000-1822013
Installation ID: 002991407613261300919594698260309246756360081426964602
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TF7CD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/2/2013 5:10:35 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEAAQABAAMAAAACAAAABQABAAEAln1QrZwtJsjqVPbj8C/OcIqbvO/uaiYminrUC/gFsN4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			SECCSD		LH43STAR
  FACP			SECCSD		LH43STAR
  HPET			SECCSD		LH43STAR
  MCFG			SECCSD		LH43STAR
  FPDT			SECCSD		LH43STAR
  MSDM			SECCSD		LH43STAR
  BGRT			SECCSD		LH43STAR
  SSDT			AMD   		POWERNOW
  SSDT			AMD   		POWERNOW
  SLIC			SECCSD		LH43STAR
My System SpecsSystem Spec
.

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 BSOD 0x0000009F Sleep/Wake Laptop




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