BSOD 0x0000009F Sleep/Wake Laptop


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD 0x0000009F Sleep/Wake Laptop


    Hopefully I've titled this correctly and used the SF_Diagnostic tool right, as this is my first reaching out for help on Seven Forums. So here goes:

    I'm getting BSOD's on a Samsung NP535U4C-S02CA Laptop running Windows 7 x64 Ultimate, usually when it tries to enter sleep mode, occasionally upon waking, and as of yesterday, once when the system was simply idling while I was watching 24. Now, the laptop was running Windows 8, but I reverted to Windows 7 because everything I do on this computer is run in applications on the desktop.

    Since installing Windows 7 however, I have been getting 0x0000009F BSOD's, related to DRIVER_POWER_STATE_FAILURE, which I, at first, believed was simply caused by not having the correct chipset/ACPI drivers installed as this was a vanilla install of Windows 7. I proceeded to get all the drivers installed that Samsung offered for my laptop and even went as far as getting an updated WiFi/Bluetooth Stack from Qualcomm/Atheros in case that was the issue.

    As you'll see in the logs, and the picture below, the BSOD's have been quite sporadic. Sometimes I can close the lid of my laptop and it enters sleep no problem. Other times it hangs, and enters sleep after a LONG TIME, close to 6 or 7 minutes. I know computers need to flush things to memory/hard drives, but I've never had a computer take longer than 2-3 mins to enter sleep. Other times I've found that unplugging it from power before closing the lid has helped, but sometimes it still hangs. So I don't think that's going to help us determine the issue.

    Very rarely it will resume from sleep, powering on the fan/screen/lights, but nothing ever shows up on the display. The screen lights up as if it's going to come on, and it will either hang there until I hard-reset it, or until it reboots on it's own, usually caused by a BSOD.

    Let me know what you make of this, and if and where I can get updated drivers, as Samsung's latest date back to 2012, and attempting to get drivers from AMD result in a message stating "incompatible hardware/software" when running their updater, which makes no sense as EVERYTHING in this laptop is based off an AMD Trinity APU platform. USB, Video, SATA, North/South Bridge chipsets, ACPI, etc. All in all, I think this is gonna be fun to sort out, and appreciate all the help I can get.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Host Name:                 KIRASHI-LAPTOP
    OS Name:                   Microsoft Windows 7 Ultimate 
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          KiRaShi
    Registered Organization:   
    Product ID:                00426-OEM-8992662-00015
    Original Install Date:     6/29/2013, 9:49:34 PM
    System Boot Time:          9/1/2013, 10:53:24 AM
    System Manufacturer:       SAMSUNG ELECTRONICS CO., LTD.
    System Model:              535U4C
    System Type:               x64-based PC
    There seems to be a problem with your Windows activation. Please post this report:
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Lots of technical gobble-gook spat out, but it does say "Licensed" so I assume that's a good thing?

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KHGCQ-7DDY6-TF7CD
    Windows Product Key Hash: YTcSHmTpekJgEHsEqFbudB5IfdE=
    Windows Product ID: 00426-OEM-8992662-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E3CC6220-5385-46CE-A2D3-3783945B5E23}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E3CC6220-5385-46CE-A2D3-3783945B5E23}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TF7CD</PKey><PID>00426-OEM-8992662-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1870831953-1890491056-4244647447</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>535U4C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P06RAR.W99.130403.LEO</Version><SMBIOSVersion major="2" minor="7"/><Date>20130403000000.000000+000</Date></BIOS><HWID>FBB23C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600015-02-1033-7601.0000-1822013
    Installation ID: 002991407613261300919594698260309246756360081426964602
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TF7CD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/2/2013 5:10:35 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAEAAQABAAMAAAACAAAABQABAAEAln1QrZwtJsjqVPbj8C/OcIqbvO/uaiYminrUC/gFsN4=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			SECCSD		LH43STAR
      FACP			SECCSD		LH43STAR
      HPET			SECCSD		LH43STAR
      MCFG			SECCSD		LH43STAR
      FPDT			SECCSD		LH43STAR
      MSDM			SECCSD		LH43STAR
      BGRT			SECCSD		LH43STAR
      SSDT			AMD   		POWERNOW
      SSDT			AMD   		POWERNOW
      SLIC			SECCSD		LH43STAR
      My Computer


 

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