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Windows 7: New PC BSOD while playing games

26 Nov 2013   #51
tosc7506

Win 7 Home Premium 64bit
 
 

this one was weird, didn't give a reason as to why it was shutting down....no driver listed or anything like that.


My System SpecsSystem Spec
.
26 Nov 2013   #52
x BlueRobot

 

Code:
BugCheck 1E, {ffffffffc000001d, fffff8800f1df4e0, 0, 0}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+15364 )
Code:
4: kd> !error ffffffffc000001d
Error code: (NTSTATUS) 0xc000001d (3221225501) - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
The illegal instruction is located here:

Code:
fffff880`0f1df4e0 08041e          or      byte ptr [rsi+rbx],al
So, I'm just going to pull these registers apart, and explain their purpose:

rsi = is a index register, and is used for string and memory array copying.

rbx = base pointer for memory access.

al = I/O port access and interrupt calls.

Code:
.cxr 0xfffff8800f1dfc60
rax=fffff8800f1e0648 rbx=0000000000002e40 rcx=fffff8800f1e0d38
rdx=fffff8800f1e0e50 rsi=fffffa8010ae7d50 rdi=fffff8800f1e0d38
rip=fffff88004727364 rsp=fffff8800f1e0640 rbp=fffff8800f1e0e00
 r8=fffff8800f1e0704  r9=0000000000000000 r10=fffff8800471f3a0
r11=0000000000000002 r12=fffffa8012478100 r13=000000000f616a5f
r14=fffffa8014afcac0 r15=fffff8800f1e0e50
iopl=0         nv up ei pl nz ac pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010212
vsdatant+0x15364:
fffff880`04727364 ??              ???
The IOPL has been set to Ring 0, and this determines which code can access the I/O ports, I'm assuming that a driver accessed a I/O Port at the wrong Ring Level.

Code:
4: kd> lmvm vsdatant

start             end                 module name
fffff880`04712000 fffff880`047a6000   vsdatant T (no symbols)           
    Loaded symbol image file: vsdatant.sys
    Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
    Image name: vsdatant.sys
    Timestamp:        Wed Oct 23 00:54:34 2013 (5267103A)
    CheckSum:         00078467
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is related to Zone Alarm TrueVector Device Driver, I would suggest finding a updated version of the program, or removing the program completely with Zone Alarm Removal Tool.
My System SpecsSystem Spec
27 Nov 2013   #53
tosc7506

Win 7 Home Premium 64bit
 
 

todays...can you guys suggest a good firewall/anti virus?
My System SpecsSystem Spec
.

28 Nov 2013   #54
x BlueRobot

 

Windows Firewall, and Microsoft Security Essentials with Malwarebytes (+SuperAntiSpyware).

There's also no new dump files within the folder, did you have another crash?
My System SpecsSystem Spec
28 Nov 2013   #55
tosc7506

Win 7 Home Premium 64bit
 
 

todays
My System SpecsSystem Spec
29 Nov 2013   #56
x BlueRobot

 

Code:
BugCheck A, {fffffaa0129924d0, 2, 0, fffff80003273688}

Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+258 )
The system seems to have crashed, because a APC was sent at IRQL Level 2.

Code:
7: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`0a523648 fffff800`03280169 nt!KeBugCheckEx
01 fffff880`0a523650 fffff800`0327ede0 nt!KiBugCheckDispatch+0x69
02 fffff880`0a523790 fffff800`03273688 nt!KiPageFault+0x260
03 fffff880`0a523920 fffff800`03273a40 nt!KiDeliverApc+0x258
04 fffff880`0a5239a0 fffff800`0327fef7 nt!KiInitiateUserApc+0x70
05 fffff880`0a523ae0 00000000`776112fa nt!KiSystemServiceExit+0x9c
06 00000000`0163f6b8 00000000`00000000 0x776112fa
Code:
7: kd> !irql
Debugger saved IRQL for processor 0x7 -- 2 (DISPATCH_LEVEL)
Code:
nt!KiDeliverApc+258
fffff800`03273688 488b4130        mov     rax,qword ptr [rcx+30h]
The other bugchecks' stack revealed calls related to USB, what is connected to your USB ports? Updated chipset drivers from the motherboard/model support page?
My System SpecsSystem Spec
30 Nov 2013   #57
tosc7506

Win 7 Home Premium 64bit
 
 

I have a usb hub connected with a joystick and a headset connected through it. To the pc I have a printer, mouse, keyboard and external hard drive.
My System SpecsSystem Spec
01 Dec 2013   #58
x BlueRobot

 

Try just using the keyboard and mouse with everything else disconnected.

There doesn't appear to be any new dump files either for some reason. When have the latest BSODs been happening?

Attachment 295836

Please check this directory:

Code:
C:\Windows\Minidump
My System SpecsSystem Spec
09 Dec 2013   #59
tosc7506

Win 7 Home Premium 64bit
 
 

there looks like there are reports in this one
My System SpecsSystem Spec
09 Dec 2013   #60
tosc7506

Win 7 Home Premium 64bit
 
 

I zipped the folder before the program had finished...here is the very last one
My System SpecsSystem Spec
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 New PC BSOD while playing games




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