Random Blue Screen involving pacer.sys (out of ideas)

Greetings,

I've been trying to setup my new x79 workstation and it has not been fun. My memory seems to pass memtest86+ . I let it run for 24 hours, but with 64 gb of ram that is little more than two passes. I also did 24 hours of prime95 with no errors.

I thought I had it stable after switching from Intel RST to RSTe but I had a blue screen tonight that puzzles me.


I have attached the SF Diagnose archive as requested and any help is greatly appreciated.
This is starting to effect my work and I have never had such problems in 20 years of computer building.

rick

I did install daemon tools lite today

Hi,

The majority of your drivers are dated 2009, I would firstly install
Windows Service Pack 1 as it will increase system stability.
Then once installed please run Windows Updates and install all the latest updates.

:ar: http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
:ar: http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7


Problem Devices:

View attachment 284241

Intel(R) 82574L Gigabit Network Connection. Windows update may have an update or try the
Intel update Utility: :ar: Network Connectivity — Intel® Ethernet Adapters historical driver and software version numbers

Aim to update the driver or uninstall the correct program:

Faulting Driver: PxHlpa64.sys
Refers to: Sonic CD/DVD driver (used by many different CD/DVD programs)
List of programs: :ar: pxHelp20.sys programs

Also IastorA.sys is showing also as having issues.
I will ask another member to look at that issue as they can be problematic.

cheers

Dave

Thanks for getting me started.... I will do everything you mention and get back to you.

2 questions:
1)Does Daemon Tools come with Sonic DVD Driver? I haven't installed any DVD software other than that, and nothing on the list linked to. Is there another way to figure out what software is using it?

2)There are 2 network controllers on motherboard. Windows installed drivers for 1 during setup. Should I install updated intel drivers for both? Can I just disable the one I don't use? I've heard some horror stories regarding these intel nics.

IastorA.sys (Intel RSTe) having issues terrifies me. (I went through hell trying to get stability out of Intel RST drivers and it was endless problems. Switching to RSTe has made the system much more usable. I'm not sure what to do (other than abandon raid) if it doesnt work.

Ill report back when all the drivers/updates are done.

Hi,

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

:ar: DuplexSecure - Downloads



You need to remove all Adobe programs as your host file shows activation bypass below,
especially Adobe Lightroom, which PxHlpa64.sys is a part of and post up new logs.


cheers

Dave

Will do... can a host file entry cause a bluescreen?

No, but it will stop you getting help on the forum



http://www.sevenforums.com/general-discussion/8-forum-rules-info-please-read.html

How is the computer now?

cheers

Dave

Thanks for the advice, computer is the same blue screen every couple of days. I will followup with new dump once I finish updates of everything.

Ok no problem.

cheers

Dave

Update:

Had a few days of peace and then another Bluescreen tonight (bluescreen said storport.sys was responsible).
I've attached the new sevenforum tool archive containing dmp and everything else.

This is so frustrating and I am so grateful for your help. Computer is my livelyhood, the thought of living with this for the next 2+ years is beyond depressing. Sorting this out would be like a new lease on life.

Rick

Hi,

Looking at your logs, you have many storage related issues.

I will have to ask another member to assist with this who is far more knowledgeable
and experienced on these types of issues.

cheers

Dave

Hi Rick

Before the member that Dave (Northernsoul55) mentioned appears, I want to ask you a couple of questions.

Northernsoul55 said:

I will have to ask another member to assist with this who is far more knowledgeable
and experienced on these types of issues.

cheers

Dave

Click to expand...

► First, do you know what is the source of the pxhlpa64.sys in your system?
If not, help us to know.
Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.


► Second, is RAID a must for you there? It is failing there, you know
A non-system drive is RAID there. Decide that if it is a must or not .......
Let us know.

First Off thank you for all the help so far. With all of life's complications I am only now attending to the matter. It wears me out just thinking about this. It makes me very sad...

I've uploaded both the "driverview" txt file and the ccleaner "uninistall" program list
as well as recent sevenforums "Grab all" with tonights's blue screen dump

Regarding pxhlpa64.sys:
I do not know what was using it when those errors were logged
on 9-30-13 I installed Panasonic HD writer (rips m2ts video off my camera) and that installed PxHlpa64 as well
after that the errors in Event viewer stopped
PxHlpa64.sys exists in locations (windows\system32\drivers and the Panasonc HD directory

Regarding the Raid
My C: (system) Drive is SSD. My D: (programs & storage) drive is raid.
I have the option of RST or RSTe drivers. I have Intel RSTe drivers installed. I originally tried RST and it was chronically unstable.
The Raid is not an absolute necessity if getting rid of it will solve my problems, although I have had a raid for as long as I can remember and I hate to loose it.
Why does it crash so infrequently (Once a week?). Wouldn't something in constant use like a storage system crash every session?

Thanks for the help. I've been building machines since the 90's, never had a problem like this. This was supposed to be my dream machine, top $$ x79 buld and it's turned into a nightmare.

-Rick

Some things I wonder about:

I've always run raid, why is this intel chipset so much trouble?
Do you think this can be fixed with drivers and/or setup or is it a hardware problem?
All the X79 boards use this intel raid chipset? Is it possible a board from a different manufacture would solve anything?

UPDATE: I updated my MB tonight and it also updated the Intel Raid Storage Rom from 3.5 to 3.7. Maybe this will help?

Update the RSTe driver as well to (3.8.01111)...

Hi Rick. Dont know how the computer ran during the last two weeks .... no information about it in your post

It is not any hardware issue, apparently. Lately only two things were problematic there, which are known and worldwide problems, PxHelpa64 and iaStor.

If issues continue to occur, you should keep away from those two, at least as a test.