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Windows 7: WU fixed but random shut-downs and standby not resuming?

02 Sep 2013   #1
Steve carell

Windows 7 Pro , 64bit
 
 
WU fixed but random shut-downs and standby not resuming?

Hi guys,

So after resolving my WU problems (thanks again Noel) my laptop has some standby issues;

It rarely comes out of standby now, Fans roar but screen stays blank, only option is power off.

And when in standby sometimes I return to it and it has turned off.

Where to start?

TIA


My System SpecsSystem Spec
.
02 Sep 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
My System SpecsSystem Spec
03 Sep 2013   #3
Steve carell

Windows 7 Pro , 64bit
 
 

Thank you!, attached...
My System SpecsSystem Spec
.

03 Sep 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Norton can be a problem. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Make scans with these tools -------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Update the ATI Graphics Drivers to their latest.
  • Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 02/12/2009 21:49)
Click on Find your Driver on the left hand side.OR - Download from Vista version for your OS bit from File hippo:------------------------
To perform a clean install of a driver, follow this tutorial:Hope this helps for now.

On a side note, Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
03 Sep 2013   #5
Steve carell

Windows 7 Pro , 64bit
 
 

Thanks, Wow ok that's a lot to do, regarding Norton this is a company wide choice, But i will happily remove if it is causing me a problem, I thought the general consensus was that it was ok 'these days'?
My System SpecsSystem Spec
03 Sep 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

General consciousness is a must, not only these days but all the times, but one real time protection is needed there, and so MSE.
My System SpecsSystem Spec
03 Sep 2013   #7
Steve carell

Windows 7 Pro , 64bit
 
 

OK so have done all this, nothing other than low risk stuff on the scans.

Norton has gone, Graphic driver has been updated.

Had BSOD had to use last known good config.

system seems stable now but still wont recover from standby.
My System SpecsSystem Spec
03 Sep 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you completed the rest of the steps?
Please post snips of HWmonitor/Speccy also.
My System SpecsSystem Spec
04 Sep 2013   #9
Steve carell

Windows 7 Pro , 64bit
 
 

Hi , yep all steps completed, thanks for your help;
My System SpecsSystem Spec
04 Sep 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

okay send us the new reports
My System SpecsSystem Spec
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 WU fixed but random shut-downs and standby not resuming?




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