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#1
BSOD issue - PC randomly shuts down
Dear Team,
In the last 3 weeks my Packard Bell iMedia S2870 PC has been turning itself off for no apparent reason. At first I thought it was due to the automatic Windows updates; this was not the case checking closely. It continued at random - sometimes 5 minutes after restarting, the other times 5 hours, then turning itself off. Took it to a PC repairman - he said there was a virus, reinstalled everything. 3 days after getting it back the problem has continued. Following some research, this was the system error that was generated from the pc:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFF80000003
BCP2: FFFFF80002E78990
BCP3: FFFFF880071044F8
BCP4: FFFFF88007103D50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\083113-26598-01.dmp
C:\Users\user\AppData\Local\Temp\WER-51901-0.sysdata.xml
In addition I have attached two extra files, the minidump and the SF Diagnostic zip files.
Any thoughts??