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Windows 7: BOSD When installing Microsoft Office 2010

03 Sep 2013   #1
ARKaMAN

Windows 7 Ultimate x64
 
 
BOSD When installing Microsoft Office 2010

New Install, Drivers updated, BOSD when installing Microsoft Office 2010. Computer has had BOSD issues in the past.

EDIT: BOSD also happens when trying to install a Zebra Printer Driver.


My System SpecsSystem Spec
.
03 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello ARKaMAN.

The BSOD is caused by Acronis Snapshots Manager (c:\windows\system32\drivers\snapman.sys)
Code:
BugCheck 100000B8, {fffffa800c58e060, fffffa800c99c5f0, 0, 0}

*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------
And it is too old.
Code:
fffff880`01a54000 fffff880`01a87000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Fri Oct 06 19:13:53 2006 (45265D99)
    CheckSum:         000375F1
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Either update Acronis or uninstall it.

Also, Silicon Image Sata Controllers are also failing.

ITEMVALUE
Name Silicon Image SiI 3132 SATALink Controller
Manufacturer Silicon Image
Status Error
Driver c:\windows\system32\drivers\si3132.sys (1.0.15.0, 88.54 KB (90,664 bytes), 10/3/2007 10:50 PM)

I would suggest you to uninstall it, too.

Make it sure that the OCZ vartex SSD is running with the latest firmware.
http://ocz.com/consumer/download/firmware

Let us know the results.
My System SpecsSystem Spec
18 Oct 2013   #3
ARKaMAN

Windows 7 Ultimate x64
 
 

Sorry for the delay. I installed a newer version of Acronis and that took care of the problem. Thank you for your help.
My System SpecsSystem Spec
.

18 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Better late than never
My System SpecsSystem Spec
Reply

 BOSD When installing Microsoft Office 2010




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