BOSD When installing Microsoft Office 2010


  1. Posts : 10
    Windows 7 Ultimate x64
       #1

    BOSD When installing Microsoft Office 2010


    New Install, Drivers updated, BOSD when installing Microsoft Office 2010. Computer has had BOSD issues in the past.

    EDIT: BOSD also happens when trying to install a Zebra Printer Driver.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello ARKaMAN.

    The BSOD is caused by Acronis Snapshots Manager (c:\windows\system32\drivers\snapman.sys)
    Code:
    BugCheck 100000B8, {fffffa800c58e060, fffffa800c99c5f0, 0, 0}
    
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : snapman.sys ( snapman+18e71 )
    
    Followup: MachineOwner
    ---------
    And it is too old.
    Code:
    fffff880`01a54000 fffff880`01a87000   snapman  T (no symbols)           
        Loaded symbol image file: snapman.sys
        Image path: \SystemRoot\system32\DRIVERS\snapman.sys
        Image name: snapman.sys
        Timestamp:        Fri Oct 06 19:13:53 2006 (45265D99)
        CheckSum:         000375F1
        ImageSize:        00033000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Either update Acronis or uninstall it.

    Also, Silicon Image Sata Controllers are also failing.

    No code has to be inserted here.

    I would suggest you to uninstall it, too.

    Make it sure that the OCZ vartex SSD is running with the latest firmware.
    http://ocz.com/consumer/download/firmware

    Let us know the results.
      My Computer


  3. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Sorry for the delay. I installed a newer version of Acronis and that took care of the problem. Thank you for your help.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Better late than never :)
      My Computer


 

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