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Windows 7: BSOD when computer is locked (screensaver)

03 Sep 2013   #1
christobevii3

Windows 7 Pro x64
 
 
BSOD when computer is locked (screensaver)

Hello

I have a Dell E6420 laptop that is giving me grief with blue screens. I've run the extended Dell test, checked the hard drive, and run ram tests without much help. I just updated to the most recent nvidia driver also. Looking at the last dump file with blue screen view gives me below. I attached the other text listed below from blue screen view, not sure if needed but long.

Thanks

Code:
==================================================
Dump File         : 090313-15693-01.dmp
Crash Time        : 9/3/2013 11:29:43 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : 00000000`00000000
Parameter 3       : fffff880`06f4c5d0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6f880
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.17273 (win7_gdr.130318-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\090313-15693-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 299,032
Dump File Time    : 9/3/2013 11:32:14 AM
==================================================



My System SpecsSystem Spec
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03 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
03 Sep 2013   #3
christobevii3

Windows 7 Pro x64
 
 

Added
My System SpecsSystem Spec
.

03 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is caused by by the display driver.
Code:
BugCheck 3B, {c0000005, 0, fffff88006f4c5d0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+66782 )

Followup: MachineOwner
---------
And you are using a BETA version. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
OS Name    Microsoft Windows 7 Enterprise
Version    6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows


Let us know the results.
My System SpecsSystem Spec
03 Sep 2013   #5
christobevii3

Windows 7 Pro x64
 
 

I'm running the 320.78 whql.

Link to nvidia driver
My System SpecsSystem Spec
03 Sep 2013   #6
christobevii3

Windows 7 Pro x64
 
 

I uninstalled all the nvidia drivers, used driver sweeper, and reinstalled the latest whql driver from nvidia for nvs quadro 4200m. Still having the same issue. I'm going to uninstall and reinstall an older whql. Other than that possibly videocard going out?
My System SpecsSystem Spec
03 Sep 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by christobevii3 View Post
I uninstalled all the nvidia drivers, used driver sweeper, and reinstalled the latest whql driver from nvidia for nvs quadro 4200m. Still having the same issue. I'm going to uninstall and reinstall an older whql. Other than that possibly videocard going out?
My control panel havent notified it to me ..... and it is not linked in our site too Latest NVIDIA ForceWare Video Drivers Windows 7

Even my driver search says that 320.49 is the latest. So I did not know about that version.

I guess you should give a known stable driver a chance at first.
My System SpecsSystem Spec
04 Sep 2013   #8
christobevii3

Windows 7 Pro x64
 
 

The numbering for quadro business class drivers and geforce consumer drivers are not the same fyi. I'm uninstalling all the drivers for video currently and updating all to the latest whql (intel and nvidia since optimus). See what happens.
My System SpecsSystem Spec
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 BSOD when computer is locked (screensaver)




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