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Windows 7: BSOD on Lenovo W530 after ejecting from Docking Station

04 Sep 2013   #1
egg beater

Windows 7 64 bit
 
 
BSOD on Lenovo W530 after ejecting from Docking Station

Hi,

I am experiencing BSOD around a minute or so after ejecting from my docking station. Would love any pointers on where to start troubleshooting.

Please find the dump file attached.

Thanks,
David.


My System SpecsSystem Spec
.
04 Sep 2013   #2
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by egg beater View Post
Hi,

I am experiencing BSOD around a minute or so after ejecting from my docking station. Would love any pointers on where to start troubleshooting.

Please find the dump file attached.

Thanks,
David.
I like riddles .
Just kidding please follow.
My System SpecsSystem Spec
04 Sep 2013   #3
egg beater

Windows 7 64 bit
 
 

Well, after that false start, I'm guessing you are leaning towards user error!

Trying again.. thanks!
My System SpecsSystem Spec
.

05 Sep 2013   #4
egg beater

Windows 7 64 bit
 
 

Using Who Crashed I see the following:

On Wed 4/09/2013 6:58:18 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\090413-8408-01.dmp
This was probably caused by the following module: wdf01000.sys (Wdf01000+0x60A8B)
Bugcheck code: 0x1000007E (0xFFFFFFFF80000003, 0xFFFFF800032BB990, 0xFFFFF880037CBCC8, 0xFFFFF880037CB520)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\wdf01000.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Mode Driver Framework Runtime
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
My System SpecsSystem Spec
05 Sep 2013   #5
YoYo155

Windows 10
 
 

Sorry for the late reply.

The predominant driver in the crashes belongs to Cisco Security Agent Rule Engine:

Code:
fffff880`037cb198  fffff880`01837738 csacentr+0x37738
fffff880`037cb1a8  fffff880`018361d6 csacentr+0x361d6
fffff880`037cb1b8  fffff880`0182e360 csacentr+0x2e360
fffff880`037cb1d8  fffff880`01832a56 csacentr+0x32a56
fffff880`037cb208  fffff880`0182e4bb csacentr+0x2e4bb
fffff880`037cb238  fffff880`018361d6 csacentr+0x361d6
fffff880`037cb248  fffff880`0182e360 csacentr+0x2e360
fffff880`037cb268  fffff880`0183206e csacentr+0x3206e
fffff880`037cb288  fffff880`01831674 csacentr+0x31674
fffff880`037cb2b8  fffff880`01831ba4 csacentr+0x31ba4
fffff880`037cb2f8  fffff880`0183489d csacentr+0x3489d
fffff880`037cb338  fffff880`018316ee csacentr+0x316ee
fffff880`037cb398  fffff880`0181c0c7 csacentr+0x1c0c7
Code:
csacenter    Cisco Security Agent Rule Engine    c:\windows\system32\drivers\csacentr.sys
Code:
lmvm csacentr
start             end                 module name
fffff880`01800000 fffff880`01860000   csacentr T (no symbols)           
    Loaded symbol image file: csacentr.sys
    Image path: \SystemRoot\system32\drivers\csacentr.sys
    Image name: csacentr.sys
    Timestamp:        Wed May 26 17:05:01 2010 (4BFD2A8D)
    CheckSum:         00058AAF
    ImageSize:        00060000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is very old.

Is this a company laptop?
Code:
OS Name:                   Microsoft Windows 7 Enterprise 
Registered Owner:          Cisco
Registered Organization:   Cisco
If it is it is best you take this information to your IT department.
McAfee had a part in the crashes as well.

Code:
lmvm mfehidk
start             end                 module name
fffff880`0110a000 fffff880`011a9f80   mfehidk  T (no symbols)           
    Loaded symbol image file: mfehidk.sys
    Image path: \SystemRoot\system32\drivers\mfehidk.sys
    Image name: mfehidk.sys
    Timestamp:        Sun Jun 17 03:46:40 2012 (4FDD28F0)
    CheckSum:         000A6743
    ImageSize:        0009FF80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
06 Sep 2013   #6
egg beater

Windows 7 64 bit
 
 

Thank you very much! I will follow this and let you know..
My System SpecsSystem Spec
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 BSOD on Lenovo W530 after ejecting from Docking Station




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